Concession Manager (Former Employee) – House of Fraser Bluewateer – January 18, 2016
My passion is people. I love the rapport building ,gaining trust and then doing my utmost to make sure that customer leaves happy. My day begins with opening the store by putting floats in tills,making sure the store is ready for opening and planning staff targets for the day as well as producing a report for the previous day on personal and team targets achieved. throughout the day priority is customer service. at the end of the day I am responsible for cashing tills and banking it in the safe. I work within a team of nine people supporting each other at all times.
Sales Associate (Current Employee) – Oklahoma City, OK – March 11, 2015
I have learned a lot about building relationships with customers in a new way. A normal day consists of meeting goals and making sales according to the customers needs. Co-workers are very friendly and helpful. The hardest part is learning the new information. The enjoyable part is helping people find a product they most enjoy.
A normal work day consist of assisting customers in making purchases, performing managerial type closing/opening duties, and visual changes of store. I have become well versed in precious metals and stones/gems. Management is a blast to work with, some of the best management I've encountered.Coworkers flow together seamlessly, I believe we have something special, uncommon for a work place.
Lead Brand Ambassador (Current Employee) – Pala, CA – February 10, 2015
A typical day at Swarovski is that during the day its a slow and during the night shift it picks up and work goes by faster. I've learned that there is a lot of responsibilities when you get a promotion to be a leader. The co-workers at Swarovski are positive and enjoy working for the company. The hardest part of working for Swarovski is never having set hours. The most enjoyable part of working for Swarovski is the interaction with the guest that come in and view the product.
Monitor AP payable, General Ledger, month end closing, accrual, account reconciliation and process foreign currency payment, cash flow management, produce and analyse financial report, tax reporting, annual audit and tax audit support. Guide and train team staffs.
Brand Ambassador Supervisor (Former Employee) – New York, NY – January 20, 2015
Enjoyed the most the customer and my co-workers. The company has excellent training program that help build a strong customer service team . The management team is very respectful and easy to work with.
The stores are small but beautiful. It's hard to find a more pleasant place in which to spend your days. Unlike many retail settings, most customers are on their best behavior in these stores - always a huge benefit to employees! Swarovski expects every Sales Consultant to actively sell to everyone who comes through the door and to build an extensive client base to generate additional sales. Swarovski provides thorough, effective sales training, making it a good place to learn how to really sell. Managers above the Store Manager level visit occasionally, which is just as well since those visits can be very unpleasant. A word to the wise: if you don't like your Store Manager, find a different job. Management tends to not care or will probably be on the Store Manager's side. Probably true in any retail setting these days.
Jewelry Consultant (Current Employee) – Aurora, IL – August 15, 2014
From day one I was told that with prober training and encouragement, because of my extensive retail experience that I would be able to have my own store within two years. After talking with other employees who have been with the company longer and I was told that this company DOES NOT promote from within. There has been no encouragement from anyone in regards to my work ethic or my performance, only unhealthy criticisms and blame passing. If you are looking for a career change avoid this company at all costs.
Sales Associate (Current Employee) – Lone Tree, CO – July 31, 2014
Duties as a sales associate include running a cash register, providing outstanding customer service, building trust with the shoppers, creating a relationship with the customers, transitioning "just lookers" into buyers, hitting a sales goal, cleaning, opening and closing the store, being a responsible key holder of the store, showing product from behind the glass, sending out repairs, and keeping track of store numbers. I have learned to be a better seller with new techniques in a jewelry store. I have fun co-workers that is like a work family. My manager works well with us and the schedule. The hardest part of this job is sometimes we don't have product because we sell out of it, and the most enjoyable is being able to try on the product that we do sell. I have learned a lot about this company that has me a lot more passionate about the product that we sell.
Store Manager (Former Employee) – Phila Airport, PA, Tropicana, Atlantic City, NJ – July 20, 2014
Swarovski is a great place to work. They reward their employees and seek to provide for every customer. Their management is responsible for providing results and sometimes is not monitored well enough by the main office that believes in all the right things. The home office has very high standards that is expected to exist at every level, The product is extremely good quality with the exception of their metal choices.
ASSISTANT MANAGER (Current Employee) – New York, NY – March 21, 2014
Fun environment. Great place to meet people from all over the world. Customer connections and outstanding customer service is top priority. If you enjoy helping people find special gifts for special moments (ie wedding, birthday, anniversary) this is a great place for you, especially if you love all things that sparkles! You get to meet a lot of crystal enthusiats whether they are figurine collectors who collects pieces for themselves and/or tradition as well as clients who love statement and/or classic jewelry pieces.