Experience of a Lifetime.
Senior Patient Service Representative (Current Employee) – Seattle, WA – August 13, 2015
A typical day at work was me being the first person to arrive in the clinic to open up. I performed cleaning duties before it was time to unlock the doors, I set up the EMR system, EPIC, and checked for any emails. When the first Patient arrived, I would kindly greet them, check them into the clinic, and depending on if they were a New Patient, I would update their Epic file and enter in all of their information. I would scan Personal Identification cards and Insurance cards and verify insurance. I would also scan in Registration Forms when they have completed it. If Patients brought in Imaging from an outside source and not entered in the PACS system, I would manually upload their images and have them pushed to PACS so that the Provider can view the images prior to the Appointment. I would collect Patient Co-Pays and Balances prior to the Appointment as well. By the end of the day, I would clean and tidy up the office and shut down everything. I would lock the doors and head to Payroll Administrators to turn in any Co-Pays and Balances I have collected throughout the day and clock out.
Overall, I've learned that if the Patient is happy, then you are happy. Nothing is more important in Healthcare than satisfying your Patients. They are the #1 reason why we are here. I've learned to treat every Patient as if they were our only Patient. I value Patients dearly and they are truly what make the job so much better.
Gained experience working in a bigger Healthcare establishment.
I didn't get the back office experience I really wanted.