Customer Service Representative/work from home, Work at Home - August 29, 2016
I was hired as a work-from-home customer care representative. The training was sub-par. No mock call practice using the tools prior to being thrown in to answering customer calls. The equipment that was supplied to me for the job kept malfunctioning so that I could not perform job duties. Refused to pay tech pay while equipment was being diagnosed for issues. When I e-mailed supervisor or any team member to find out the status of the equipment and when to expect to be able to have the equipment in order to do the job, no one responded. The hardest part of the job is back to back phone calls with little or no time to document information between calls.