Tech Support Representative, Home based office - August 22, 2016
A typical work day consists of taking inbound calls and providing tech support to troubleshoot, repair, register, install various products. Generally supported 11 different programs with very little guidance on how to repair the majority of the problems. If you need assistance or try to escalate a call, coaches decline. There is very little in the way of support or training and what does exist does not solve the problems 90% of the time. You are expected to sit on a call, sometimes for hours, with no support and just try to figure out what is going on, the goal is that the customer will tire and give up and end the call with no liability on the company for having a faulty product.