Pros: it was paid for the work i did and made a few good friends while working there.
Cons: lack of caring for employees and how disorganized management was.
A normal day at work was taking back to back calls until the shift ended, I learned how to manage and relay information about credit card holders accounts in a manner that they could understand, which varied from card holder to card holder.
The management team was all over the place and not in a good way, day by day was really fly by the seat of your pants, often training segments in our schedules would lead us to empty class rooms where we would have to track down the manager who was responsible, who naturally had no idea they were supposed to train us.
The hardest part of the job was how disorganized it was and the lack of appreciation for the workers.
The most enjoyable part of the job was that I was actually able to help people understand how their credit card work, and explain how best to build their credit in a way they could understand and then utilize on a daily basis and helping them to be able to understand the dangers of credit cards as well.
I personally enjoyed getting irate card holders calling about an issue with the card. After I had walked them through their account not only were they gracious for the help and understanding I helped them reach but also the ability to apply in future situations where as not to make mistakes and or use the card to its full potential. It was a very good feeling knowing I made a difference in peoples lives on a financial level, more so when its people who really needed the help, it's a very humbling feeling.