Good job environment! Overall one of my favorite job experiences, with good people, in a positive environment.
Pros: Great work environment, Free Coffee!, Downtown location easily accessible, Flexibility in Training, Great Team Management, Compensation for disabilities
Cons: Reduced hours due to call volume, If you have to leave for any reason, there is a 12 month rehire policy.
SYKES Enterprises was a really good company to work for, in my opinion. I had a lot of fun working with the subject matter, learning about our client, AT&T, and being able to communicate with not only our client, but with their customers as well. The training was a lot of fun, and by the end of the five weeks, my class, though half of what it started with, were all very good friends and comrades. The team I was put on all were very nice and accepted me through the whole time I was there. My trainer placed me with a Team Manager that suited my style of work, and made sure I was accommodated for my needs. Honestly up until the end they were a great company to work for, with the exception of hours getting cut due to low call volumes. I would work there again, if it weren't for their 12 month till rehire policy.
I learned so much at this company as well. I found my strengths in the escalated calls that no one else would take, being able to de-escalate upset customers. Once I had a handle on the wide variety of tasks I needed to be able to perform, and with help from my Team Manager who gave really great advice, I was very confident about every phone call I took.
My favorite part of the job was talking to the customers. Being able to help people is one of my strong suits, and at Sykes I was more than able and encouraged to do that.
The only part of the job that was hard to handle was the reduced call times. We normally had hour long lunches, but more often than not it was increased to mandatory hour and a half lunches, which ate into our paid hours worked.