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SYKES Enterprises, Incorporated
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692 reviews

SYKES Enterprises, Incorporated Employer Reviews

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A Stepping Stone
DSLR Customer Service Representative (Current Employee), Langhorne, PAJuly 17, 2014
While working at Sykes, I have learned management skills and how to provide the best customer service to customers calling in. I have learned how to build a relationship with a customer which then makes the job more enjoyable because both parties are in a pleasant mood.
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Never boring, Never the same Sykes
Team Manager (Current Employee), Lakeland, FLJuly 17, 2014
A typical work day would be coming in to a super energetic manager. She begins to go over all of our stats and our focus for the day and where we can grow as a team. 9AM on the dot auto in. Help the customers. This is after I sat my self down as a team manager. I have learned a great ordeal from Sykes through my last 2 years. There were many computer – more... systems I was not familiar with. I learned people management such as how to speak to people and how to manage different behaviors. – less
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Love it
Customer Service-Technical Support (Current Employee), Home AgentJuly 13, 2014
Pros: no commute, paid training, growth opportunities
Home Agent is the best job ever. I truly love no commute, the stress free rat race. Great company to work for. Lots of potential and growth opportunities.
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Good all around
Customer Service Representative (Current Employee), Vansant, VAJuly 12, 2014
Pros: good entry pay, good overtime pay, not as bad as people say
Cons: that one unprofessional customer
Typical day of work was taking and receiving calls. I learned about types of fraud and how to avoid them. Management is very people-oriented, couldn't ask for better managers. Co-workers are friendly.
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sykes
Customer service / supervisor (Former Employee), Amherst, NYJuly 12, 2014
Pros: hrs, managment
Cons: department cl
Sykes was a great place to work. It was a family like environment.
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Busy office, but productive.
Customer Service Representative (Former Employee), Langhorne, PAJuly 9, 2014
I learned a lot of customer service at the office. Helped me to better myself.
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Not for me
Customer Service (Former Employee), Lakeland, FLJuly 9, 2014
Pros: open with scheduling
Cons: insufficient training
I did not like working for this company. I worked at one call center before and felt the same way. My trainer was amazing but the work was impossible. There were things they wanted us to do that they hadnt even taught us and then we'd get in trouble for.
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unorganized and unprofessional
customer service representative (Former Employee), Fayetteville, ncJuly 8, 2014
Pros: benefits, free food, giveaways, over time
Cons: favoritism, unorganized, managers only care about their own jobs and will throw you under the bus, set poor expectations, cover up everything when the owner gets there, no one knows how to run the business
Sykes at first was a great company to work for. As time went by you noticed that everyone was "winging" it . No one knew what was going on and everything was "at this time". The managers will gather together and talk about people, show favoritism, and making empty promises of changes. When it came to promotions it wasn't about what you know, but only – more... who you know. The team managers would arts csr to lie and fake when the corporate people would come. Also the supervisors attend managers would drink alcoholic beverages in the company logo cups and also smoke Marijuana on the company property.the location in Fayetteville is just unprofessional. – less
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Overall decent place to work.
Customer Service Agent (Former Employee), Wise, VAJuly 6, 2014
Pros: enjoyable environment
Cons: management
I felt that Sykes was a good place to work for overall. The people around me were enjoyable to work with and the day to day work wasn't too bad. My only gripe was with management not being able to assist employees upon emergencies. Without disclosing any personal information I can only say that the management had no interest in helping employees when – more... they needed something. – less
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I really enjoyed working with all the people who worked there.
Customer Service Representative (Former Employee), Lock Haven, PAJuly 6, 2014
It was a relaxing place to work. Sometimes there was irate customers. But if that happened they would ask for supervisors.
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Work
Customer Service Agent (Current Employee), Kingstree, SCJuly 6, 2014
Sykes is a good company to work for. They have good management.
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Terrible Workplace
Customer Service Representative (Current Employee), Malvern, ARJuly 2, 2014
Pros: guaranteed 40 hours... most days
Cons: lack of leadership, drama, no privacy, nitpicking
Honestly I would not suggest this job to anyone trying to start a career, they will toy with your professionalism and they base too many things off of the information you provide them of your personal life. I would never want to bring someone's personal life I to the workplace under any circumstances and this place is well known for that. Specific account – more... managers base promotions only off of race, which is outrageous, site managers being fired for embezzlement and attrition rates of probably well over 50%. If you like a lot of stress, drama, and your leaders constantly trying to push you out the door, come on down to Sykes. But honestly if youve found anything better, dont stoop down to getting a job here, and if you do, train for 9 weeks and leave. Don't get stuck here. Only reason I'm here is due to superficial circumstances but as soon as my other option falls through, I can finally escape this place.

Oh and also, you will only get a raise once in 3 years, and if you cannot sell a product to someone who doesn't know they want it yet, dont work here. This is a sales based environment, and if you cannot sell, they will NOT let you stay here. – less
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Fun Place to work at
Customer Service Rep (Former Employee), Sumter, SCJuly 2, 2014
I worked on the blackberry side and it was a great place to work at one of the best jobs i've had because everyone there became a family and worked as a team.
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Rewarding
Consumer Loan Officer (Current Employee), Milton-Freewater, ORJuly 2, 2014
Pros: good working conditions, great people
Cons: the pay and commute
I help on average 20 members a day with loans from personal loans to consolidate debt to financing a new car. To me the best part of my job is helping the members from finding their first car or getting a car set up when they come back from deployment and listening to their stories and learning others ways our company can help them like planning a family, – more... to what needs to be done for relocation. The hardest part of my job is telling someone their loan was declined or hearing of a death or divorce. – less
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never a dull moment
Account Manager (Former Employee), Sumter, SCJuly 2, 2014
Pros: it was a job
Cons: awful place to work, it was so dirty inside, it needed to be cleaned badly
as soon as Id get to work it was non stop until about 1030 pm. nothing but answering phone calls and helping clients. what I learned is that you better figure things out for yourself because management didn't know what they were talking about. you can ask the same question to five managers and get 5 different answers.
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Challenging
Customer Service Representative (Former Employee), Eugene, OregonJuly 1, 2014
I learned how to better serve mobility customers. A typical day included logging onto the computers and answering phone calls. The hardest part of the job was describing billing. The thing I enjoyed most was the people that I worked with.
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summary
Customer Service Representative (Former Employee), Fayetteville, NCJune 30, 2014
Pros: the pay, hours
Cons: everything else
-good hours
-great pay
-lack of communication
-to many people
-misunderstanding
-coworkers are fun
-managers are never around when you need them
-most enjoyable part is putting a smile on the members face when you help them with all there needs and at the end of the day they are thanking you for being so kind and polite, and when you get off the phone – more... with a smile on your face – less
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fair
Customer Service (Former Employee), greenwood.,scJune 29, 2014
learning how to handle different types of customers
good training
unauthorized
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Horrible
csr (Current Employee), Morrilton, ARJune 26, 2014
Pros: paycheck
Cons: too many to list
Management is horrible, biased and racist. The employees in the Morrilton location are ignorant.
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Horrible!!! Please do not work for this company!!
CSR (Former Employee), Langhorne, paJune 25, 2014
Pros: a place to start off as a csr
Cons: everything just read below
I have worked for this company for 2 years. There's no placement for growth. Very low pay for the technical troubleshooting we had to do. Very unprofessional workplace. The managers gossip about your QA scores so there's pretty much no privacy. Everyone knows your business. The HR is not for the employers more like aganist you. The mangers are lazy – more... & sarcastic. It's a very stressful job, customers & all. – less

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About SYKES Enterprises, Incorporated

Sykes Enterprises provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support – Read more