Turn and burn the numbers.
ISP Connectivity Technician Level 2 (Former Employee) – Pikeville, KY – July 19, 2016
It was a call center. I was told I was to do tier 2 network related material, ended up doing Hotmail call support.
I hated not being able to actually fix most problems.
Workers were ok, trainer I had was just a mean unhappy person. Didn't like that any computer problem i had a solution for, and insisted no one knew things like that and would call me out all the time.
churn and burn mentality. get name, number, and user account info, fix it, or flip it off to someone else.
Was a job I'd not had before
Wrong service mentality for me.