Customer Service Representative (Current Employee) – Rome, GA – March 17, 2018
The company would be good if it were not for the client it has. I stay so stressed. And always fearful of losing my Job. Reqesting time off is next to impossible. It's always denied. What good is my PTO, of I can't use when needed
this place really doesn't come through on promises
Customer service representative (Former Employee) – provo utah – March 8, 2018
sykes is a hard place to work. the team leads are great but upper management make it impossible to enjoy work. no phone, no games. just sit in your desk for 8 hours and do nothing. they give "paid time off but they don't authorize you to take it off.
Since Sykes took over from Frontier I’ve made considerably less money, the stress levels are much higher, the insurance is a joke, and you constantly feel like you’re on the verge of being fired. Sykes does not care about its employees all they care about is the bottom line. I would not recommend working here it’s not worth the stress.
Customer Service Representative I (Current Employee) – WFH – March 7, 2018
Its a good place to work if you like working from home. It is fast paced and you need to be a fast learner and a self-learner. You learn on the job in the production. My team lead is great. The pay is not so great and not much room for advancement that I have seen but my program is new so we shall see.
Work from home, benefits are good, Team Lead are great.
Since changed hands from Frontier nearly everyone wants out.
Technical Support Specialist (Current Employee) – DeLand, FL – March 6, 2018
Typical day is get on the phones and can't leave for restroom break unless you are on break or lunch. The management tries to keep you happy by bringing over candy and other junk food so if you are overweight and don't care it is great but if you want to watch your size then don't eat it. Put suggestion in for fruit and management looks at you like you are strange. I learned that Intuit wants a 1 stop resolution which is good for customer relations and Sykes wants you off the phone less than 29 minutes so after the customer has been passed around you have 1 upset customer. I also learned that unless Sykes changes their ways, Intuit, if smart, will cancel contract. Management are more concerned with themselves instead of who is below them. Your immediate boss is called a coach (Sykes changed the name but function is the same) and they should be coaching as in nurturing, guiding, supporting, not letting you lose to fall in a hole and they take away any means to get out. Of cause they will claim it is not true but work there for yourself and then judge.
It is a job if desperate.
Same as Pros, you are just a money making, company claims they care about their employees but truthfully they don't, they take full use of the lack of laws protecting employees in Florida.
Technical Customer Care Specialist (Current Employee) – Boise, ID – March 6, 2018
If this job paid more, they would keep more employees from leaving. For an incoming call center, the calls weren't bad. We were busy, but I prefer to be busy rather than slow, as the time goes by much faster.
Customer Service Representative (Former Employee) – Denver, CO – March 5, 2018
Many laid off from Xbox at the year end. They over hired people. After working all holidays for them I was laid off because only part-time. Group lay offs came suddenly. Feel used. They will re-hire me if something comes up. They know my work record was excellent.
Customer Sales and Service representative (Current Employee) – Fayetteville, NC – March 5, 2018
I would never ever work here again dead end job where there is little room for advancement unless you know the right people work environment is stressful and too fast paced management is unaccommodating and sometimes rude too pushy for sales harsh treatment if youre different my manager was pretty crude and racist made many se xu al comments and suggestive themed jokes
Collection Agent (Former Employee) – Boise, ID – March 5, 2018
One major change I would like to see with this company, at least the Boise location, is a focus on overall employee health. 95% of the employees sit at a desk for 8 hours answering phone calls. There needs to be an employee incentive plan incorporated to improve individual health. Fitness options at work. Nutritional options in the staff lounges, etc.
Intuit/Quickbooks Full Service Agent (Current Employee) – DeLand, FL – March 5, 2018
Working at Sykes is not a difficult task but it is mentally draining. You are dealing with clients over the phone and they can pretty much say anything to you and you cant do anything unless they start threatening you. Managers are great for de-escalating a customer but not to assist you during the call. There are days at work where everyone gets appreciated. Some days its free lunch, or some type of snack. The hardest part of the job, to me, is just wanting to show up. For some people its great but you are just sitting at a desk looking at a computer screen with people yelling in your ear. The benefits are great and the pay for the area is excellent, but again, it is mentally challenging.
Customer Service Representative (Former Employee) – Boise, ID – March 4, 2018
A typical day of work began with you coming in to take calls from customers until it was time for breaks and lunch. Management was great they always tried to help you out and supported you with most things you needed to work efficiently.
Please do not waste your time with Sykes! They only believe in promoting whoever sucks up to those in authority. You only get one raise the entire time you're there and that is 0.25... I have been there going on 3 years and that is the only raise that was received. When you ask about raises you're told to do OT or work hard to get a new position. In which they have very few of.
Customer Service Agent (Full-Time) (Former Employee) – Langhorne, PA – March 4, 2018
The management lacked management skills on several different levels. HR was laughable. The compensation was even more lacking, they do not offer job advancement, and growth opportunities are virtually nonexistent. One would not even stay for company benefit's, as there aren't any. The overall job culture was one of favoritism, and lacked diversity.
Customer Service Representitive (Former Employee) – Abingdon, IL – March 4, 2018
Sykes is a very exciting place to work. The training teams are awesome. You never go into the job without knowing exactly what you are doing and being comfortable performing your job. Wonderful people with personalities to match