Enjoy helping customers to understand their services and right size them
Flex Trainer and Customer Service Representative (Current Employee) – Lakeland, FL – April 15, 2017
As a CSR and Flex trainer, I receive incoming calls from existing and potential customers who are inquiring about cable, internet and phone services and equipment offered, needing explanation of fees and descriptions on account statements, making adjustments as necessary, and performing conflict resolution. I enjoyed teaching new employees the skills and sales techniques to benefit both customer and company. It is enjoyable to take a difficult situation and have a happy customer at the close of the call.
Competitive friendly environment