Hardest part was listening to stupid people yell at you
Depending on management it would/wouldn't go smoothly
All co-workers were nice and the culture was excellent
good prizes (unless allergic to garlic)
A typical day consisted of clocking in, logging in, going to a pep rally, then start taking calls. When customers call in you greet them warmly, ask them their phone number, address, and passcode to get into their account. They describe the issue(s) they're having, and while your fixing said issue(s) you offer ATT services, such as DirecTV, internet, and phone. You MUST offer on every call unless they're only language is Spanish, then you transfer them to Spanish line. If it's an issue you can't fix, you transfer them to appropriate line, after you offer.