OSHA Violations Everywhere
BlackBerry Technical Support - Agent Support (Former Employee) – Greenwood, SC – August 24, 2015
I do not write a poor review lightly, but there were few pro's to this job. Where to begin.... Pay was abysmal for a technical support position. Most technical support jobs start anywhere from $10-12 an hour. All Sykes agents in the South Carolina area started at $9 an hour, very hard to live off of. Health benefits were given to employees at the beginning of the hiring process "full" benefits or as claimed by the company. In reality, I worked for them for almost a year and a half, and had been paying for benefits the entire time, yet when I went to use said benefits, I couldn't. They didn't provide us with our group number for the policy or individual policy information to actually use the benefits, and when we called the hotline no one would answer, effectively shutting benefits down. 6 months into working for them, a sewer main burst in the break room, flooding it with sewage. The place of business was not shut down, but continued operating with the smell of fecal matter in the air. Cockroaches were a common sight on the call center floor as well. And when Sykes lost their BlackBerry contract, they let all of the BlackBerry employees know three days before we lost our jobs, and gave us the option to relocate to the AT&T department (losing any pay raises we had at the time) or have a forced resignation. YES! They wouldn't even let us receive unemployment benefits for firing us! One other thing to make note of, is that management was awful. We had the manager for the BlackBerry department sleeping with a team manager in his office during business hours, and specific favoritism to certain employees over others. There were no benefits to working there, and I urge anyone not to work for this terrible place.
Effectively no benefits, short breaks, dangerous working conditions, no severance, job position subject to change with little warning, low pay, shifts subject to constant change.