Customer Service Agent (Former Employee) – Morristown, TN – December 9, 2016
this job is a very good job in terms of being able to sit all day and just take phone calls, but you have to deal with the public and a lot of them are very angry and very hateful. after six months of being cussed out and called every name in the book I decided to resign. The management and other staff work really hard with you to make it through the day but it's not for everyone.
Customer Service (Current Employee) – Morristown, TN – October 27, 2016
There is a changing goal daily. Push sales extremely high. Offer money to first seller for direct t.v. The stress level on employees is very high. I have seen them throw up, cry, pass out, be taken to hospital.I have learned it is not so much about helping people but pushing people into sales. Management depends on the individual type of person they are. It is a revolving door for employees here today gone tomorrow. There is always a new team being trained as the ones already trained are getting write ups so they can be pushed out the door. It's not a hard job.., but if you're not a born seller you're screwed unless a sale falls in your lap. If you don't sell you are written up after so many you can be fired, even though it's suppose to be a call center to help att customers. The most enjoyable part is getting to talk to some delightful people throughout the world.
I loved working with the public and enjoyed my work in general
Training for Customer Service Rep (Former Employee) – Lakeland, FL – October 27, 2016
I had poor Union representation. After I came back from a 6 month medical leave the union people locked me out of the office. When I went to my Union official he said there was nothing I could do about it because they were union member just like me.
Customer Service Representative (Former Employee) – Killeen, TX – October 27, 2016
I actually loved working for Sykes being at home is a great aspect of a job. The job it self was great I worked for ancestry. Com the managers are all so very helpful and your coworks as well. Its a mixed culture since it is at home. But it is a great job.
Package Handler (Former Employee) – Fremont, CA – October 27, 2016
With this Company I like a lot because every day I was learning different staff and the Supervisor saw all my knowledge and start training me in different department. and I had good team with co-workers.
Customer Service Representative (Current Employee) – Fayetteville, NC – October 26, 2016
this should be called a temp agency it pays low expectations are high and it is very very very unprofessional. the management as for very personal favors in trade of promotions. its the most unprofessional place and they pick favorites if your not a tail kisser this isn't the place for you
Mortgage Consultant (Former Employee) – Amherst, NY – October 25, 2016
Sykes was an extremely stressful job and not because of the job itself but mainly because of the poor management that continually let its employees down with poor leadership skills, immaturity and irresponsibility.
Customer Service Representative (Former Employee) – Greenwood, SC – October 23, 2016
Training did not prepare me for the actual job. I felt as if I was learning as I went but had to pretend that I knew more than I did with customers. The management was very nice to me & were accommodating with my schedule. Overall I enjoyed working there. It's not for everyone although they hire anyone with a clean background.
Customer Sevice (Former Employee) – Fort Smith, AR – October 21, 2016
I was moved from Team Managers a lot because they would always be taking away that TM or they would quit. The bonus where good but then they stopped those again. Just didn't like how the company was ran after a year and a half working their..
CSR - Customer Service Representative (Former Employee) – Wise, VA – October 19, 2016
Horrible, worst management known possible and they could care less about how you feel or about how you work, you are never good enough and they are impossible to please and need to work on so much stuff
Customer Care Specialist/Sales (Former Employee) – Lakeland, FL – October 16, 2016
It was a paycheck. After being there for 3 years you dont get a raise you will stay at $10.50 an hour. Sales was not hard at all. But there was always a problem with your paycheck when it came time for commission payouts.
Playstation Technical Support (Former Employee) – Las Vegas, NV – October 14, 2016
The most enjoyable part of my day would be when i got to spend a half hour or hour getting to know someone or asking what people do from other cities or countries in their towns for fun. coming from someone who lives in Vegas its hard to compare so when i got the reply just stay where you are i always laughed with them. i never owned a PlayStation and in 4 weeks i learned how to fluently troubleshoot a PlayStation eventually with my eyes closed.the co workers i met there really gave me the positive moral in the work environment. they kept me sane right after someone was screaming at me for 20 minutes. the hardest part of my job was not screaming back and "killing them with kindness". I always have had a lot more patience then the next person. it takes a lot to get me angry.
Customer Service Representative (Former Employee) – Denver, CO – October 13, 2016
I enjoyed the customer service work because I enjoy being of help to people. The training for the job was not appropriate. The programs used in training were not the updated programs that I worked with, so I was a little "lost" when it came to the actual job when it began. It was hard to contact "upper management" at times due to the fact that it was through e-mail only. They did however, work well with me about my work schedule and I had a lot of help from my team leader once I hit live calls. The team leader did a lot of call listening and would have times that my calls were played back to me so that I could learn how to do a better job.
no commute time
working from home was hard sometimes. I would lose track of how long I had been inside.