Sykes Enterprises Employer Reviews

A typical day at work here was challenging and fast paste. It required alot of knowledge of communication, computer skills, and confidentiality, and I learned all of these asspects while working here. Managment was great and i enjoyed working with my co-workers. The hardest part of the job was dealing with some times very complicated customers and having – more... to be very fast paste on a computer, but the enjoyable part was being able to assist others and the benefits. – less

Very comfortable and fun environment. They present many opputunities for you to move up. Make sure that you are well- eqqiped to handle customers and personal accounts.

A typical day at work usually consists of answering phone calls made by customers that own Nikon cameras. Since working here, I have learned a lot about cameras, and also management. I have learned some management, as I am usually asked to help around the office in this position. Hardest part of my job is that I am greatly under appreciated. The most – more... joy I get has to be hearing a thank you from a satisfied customer. – less

A typical day at Sykes was handling 50 to 60 calls a day.

I learned how to communicate with customers properly and efficiantly through just communitcating on the website, which is more difficult then communicating with a customer over the phone.

Sykes has a very supportive management team that strives to help you perfect your skills and futher yourself – more... with in the company.

Co-workers were very knowledgable and great as team workers.

Hardest part of the job was being limitations of rectifying some situations immediately.

I found the most enjoyable part of the job was interracting with the public daily and being able to solve customer's problems with excellent and knowlegable customer service. – less

I get to work every day at 7:30 am and I start taking calls right away most of the time. I have learned more customer service skills, like how to deal with an upset customer/patient. That is the hardest part of the job. Management is a little complicated because there is not much communication between supervisors, team leads, and sometimes they don't – more... inform all the agent when a change is made. The most enjoyable part of the job is helping patients with their appointments needs. – less

I loved working here and working with most of the people here. They are friendly and outgoing and everyone is willing to help each other so that we can all be successful as a team.

I enjoyed my time at Sykes and made many friends, for being a call center there was a lot of fun involved mainly due to the amazing supervisors in my department, lots of bonuses and additional ways to make money.

Call Center flow with Call center issues. The hours are flexible if you have the right client. If you are a student they dont work with your school schedule even if they are aware you are a student before hired.

it was not the best job .the people there were always stressed because of the management.

sykes was an easy job. when i worked there but at that time the management was all changing

While working for Sykes, I was operating a phone at the Call Center working for Bank of America. This job wasn't ideal for me because I was dealing with customers who were angry with their situations and happen to take it out on workers who called them via the auto dialer. There were times when I was able to set up payment plans or being able to help – more... customers have a better understanding of their payment situations. – less

A typical day of consisted of going in for a 9 hour shift with 2 breaks and an hour long lunch. The work environment was friendly and well kept. The traits that I've learned through this work experience were things such as gaining communications skill over the phone, as well as summary skills, learning new programs that coincided with the job, fast – more... tasking to make sure the customer didn't have to wait long, and providing good customer service. Management was nice and friendly mostly if not always willing to help when a problem arose or if an employee had a question. The hardest part of the job was dealing with stubborn customers that had over the top request. The most enjoyable part of the job was solving customers problems and helping them save their account. – less

I first started out in Lakeland I then got transferred out to Lakeland II. Once you start to master the job, you get bored easily. Lakeland II is a lot more strict than Lakeland I. But they're a lot more 'professional' too.

I'd work out helping people pay bills and technological issues. Everything was based on the computer.

I enjoyed working and assisting customers on a daily basis.

As long you come to work on time and handle calls professional you can move up quickly.

one of the best companies i've worked for. I've learned so many customer service skills through this company. Sykes offers great customer service to it's customers. Coworkers are helpful and friendly. I loved coming in to work knowing I was going to help customers with their questions and help make their call an enjoyable experience.

This was an o.k. job. The work life was not what I expected and I feel that the company did not train us to the BEST of their ability.

Training for the particular client that Sykes has in this area does not prepare you for on the job training. They are very inflexible and upper level management said inappropriate things all the time. You can get written up for using the restroom unless you are on a break or lunch. This a very hostile work environment. Please avoid this company if it – more... all possible. This obviously comes from a corrupted corporate culture! – less

The job had great pay but could sometimes be overwelming. They only offer full time positions and jsut about anyone can work there. I did not enjoy this job but the pay was great. It was something to do while I was in school.