Pros: birthday celebrations, free lunches on holidays, celebration of the customer service week, raffles, etc.
Cons: benefits are not too good, no sick days, only one week vacation even if you have been working there more than two or three years.
I get to work every day at 7:30 am and I start taking calls right away most of the time. I have learned more customer service skills, like how to deal with an upset customer/patient. That is the hardest part of the job. Management is a little complicated because there is not much communication between supervisors, team leads, and sometimes they don't – more... inform all the agent when a change is made. The most enjoyable part of the job is helping patients with their appointments needs. – less