Customer Service Representative/Trainer (Current Employee) – Enfield, CT – February 15, 2017
The most enjoyable part of the job is the coworkers. They are willing to help. Lack of training and management does serve a purpose but mostly missing in action. if they are around they don't know what to do, and goodness don't ask to answer a call. with the exception to one manager, Wish all were like him and willing to help.
Healthcare. flexibility does not apply to all departments
Business Analyst III (Former Employee) – Bellevue, WA – December 15, 2016
The employees, primarily non-management employees, make this a good company to work for. Work/life balance, pay, legitamet advancements (based on actual knowledge and hard work), and management needs vast improvement.
Customer Service Representative (Former Employee) – Bellevue, WA – October 6, 2016
I think Symetra is a great company. I felt welcomed, the first day I started. It's a rapidly growing company and they really care about their employees and clients. The department I worked in - Retirement, New Business - was very fast paced. We had high expectations and worked a lot of overtime. It was stressful, at times, but we managed to meet our obligations to our clients. It's a great company to work for. I learned a lot, during my time there.
Fast paced, productive, workplace with fun and helpful employees.
Customer Service Representative - Call Center (Former Employee) – Bellevue, WA – September 3, 2016
I learned all about Life Insurance products, and how to explain them to clients and agents. I assisted callers and processed policy changes. Employees across the company worked with me agreeably and answered questions thoroughly. I enjoyed taking a worried or frustrated caller and ending the call with a smile in their voice.
Friendly co-workers, nice building with food in and nearby, good training and benefits.
Split lunches and breaks make it hard to socialize with co-workers.
Sr. Financial Analyst (Former Employee) – Bellevue, WA – July 6, 2016
While the people were friendly enough, there was a universal attitude of negativity towards management, fellow colleagues, and towards the perceived direction of the company. Symetra stifles advancement, and they allow gross incompetence, making it nearly impossible to get fired. Management is rarely engaging with subordinates, and when they are, they do not readily accept opinion or theory. Expect to be treated like a child there. If you prefer to do the bare minimum without fear of losing your job, then this is the place for you.
IT Transition Consultant (Former Employee) – Bellevue, WA – April 29, 2016
I was hired on at Symetra after I lost my job of 34 years with an outsourcing company. I worked with Symetra at the outsourcing company from 2005 and had background knowledge required for their move to another outsourcing company. I was hired a a contractor for 2 months to help with the move and write documentation for them on jobs and processes they required. My co-workers at Symetra were the best. The most enjoyable part of my job was the people I worked with.
Loan Servicing Accounting Specialist (Current Employee) – Bellevue, WA – April 14, 2016
I loved all of my co-workers and got along in the office famously. The hardest part of the job was probably the constant interruption, though I managed the multi-tasking well. I learned quite a bit about Accounting and the systems used in my position and Commercial Mortgage Servicing and the processing of loan events as I came into the position pretty green and it evolved with the needs of the department. I loved when presented with the opportunity to work on special projects and I enjoyed training (which I did with all of my co-workers and manager) A typical day at work would definitely vary from day to day, but a lot of check/wire processing, completing regular/ad-hoc reports, records maintenance, and document preparation.
IT (Current Employee) – Bellevue, WA – March 18, 2016
If you are looking for a place where you are not expected to contribute much or are comfortable with letting your coworkers pick up your slack, Symetra's IT organization would be a great fit for you.
The management of the IT organization seems to have very limited technical knowledge and are highly susceptible to deception. If you can talk a big game you won't need to deliver much actual work.
Coworkers are friendly and helpful, and the work environment is very casual. It is not uncommon to find people that have remained loyal to Symetra for many years and the company offers good job security. This is not always good though, there are dozens of employees that have been squatting in the same position for a decade or more, just maintaining the status quo. The average age of the IT department is probably in the late 40s or early 50s and many of the employees could be best described as comfortable where they are at, with little desire to introduce improvements, new technology or new processes.
Performance reviews are 'calibrated' by other managers within the IT organization which makes it even easier to get away with being an idle employee, since many of the teams in IT are stove-piped with little interaction. This means managers, to whom you are a complete stranger, vote on your performance. As a result, the calibration meetings amongst the IT managers are unproductive and only serve to bring the vast majority of employees down to the same level unless you can really advertise how special you are and have a manager willing to stick their neck out for you inmore... a setting with their peers (which is not likely). There are only three tiers of ratings (does not meet, meets, and exceeds expectations) and nearly everyone seems to get lumped into the same tier (meets expectations) regardless of their performance, good or bad.
If you are driven to excel you will find this workplace highly frustrating. Competency is rewarded with more and more work and responsibilities while you watch your idle coworkers browse Facebook, do some online shopping or take their 3rd trip to Starbucks for the day.
The increased workload and responsibilities for the competent does not translate into increased compensation though. That would require standing out from your peers in the annual review process, which has been made nearly impossible, especially if your manager does not feel like risking their reputation on you.
The company does not seem to have a great understanding of technology and often pushes for changes in their systems that have made supporting the systems very challenging.less
Work/life balance, casual atmosphere, encouraging company values
Low expectations, difficult to advance, poor support from managers
Great company culture needing stronger and more personable management
Project Manager (Current Employee) – Bellevue, WA – November 22, 2015
Good opportunities for career advancement with good benefits package. Great community support from company and employees. Need for single Project Management Office to manage all Project Managers and Projects. Hostile leadership, that has expectations of employees to work extra hours weekly without compensation.
Underwriting Analyst I (Former Employee) – Enfield, CT – July 8, 2015
Good company to work for with potential to grow within company. Help encouragement movement throughout the company. Management for certain departments are great and others could use some improvement. Able to wear regular clothes, no business attire needed unless informed.
Case Manager (Former Employee) – Bellevue, WA – July 7, 2015
A lot of community outreach and managers are encouraged to allow employees time away from the office for community service projects. A lot of hiring from within creates room for advancement. Some managers play favorites which can lead to inexperienced or unqualified people being promoted, but for those who are ambitious and capable, it does not hinder growth.
Community involvement; great co-workers; great service/products for customers
Training Specialist, Life New Business (Former Employee) – Waltham, MA – July 5, 2015
The lack of integrity among the management and human resources division of this office is truly astonishing! And this lack of integrity has filtered down through the ranks to cause an atmosphere of distrust among the entire New Business staff. I have never worked in an organization where those who lie are held in high regard and those who value hard work and honesty are seen as lacking qualifications. I believe if the CEO had any idea what was going on in this office, he would be appalled! Especially since he is counting on this office to build the life business. My advice, avoid this company!
Lack of integrity among management, lack of trust among staff