Productive and opportunity to learn the process on different platforms.
Pros: work culture, shift flexibility
Cons: technical/management growth
Part of a IBS project.
Handle IT operations which includes L1 and L2 User account mgmt in (AD, AS400, Summus), Monitoring Network and Server..
Would coordinate with client and resolution team on major incidents via bridge call..
Coordinate with Resolution team for RCA on major P1 incidents and on P2 incidents RCA would be collected based on request – more... from client.
Part of Change management team in the new project that commenced few months back.. – less