Established SaaS organization providing software solutions to higher education institutions. Worked as an account manager with a specific group of clients for technical support, training, and consulting on day to day operational needs from the software. Co-workers are very supportive and overall a positive, team oriented environment. Managing constantly shifting demands from clients can be challenging at times particularly when their needs require custom developments outside the scope of the software. Excellent opportunity to learn and develop technical skills and acumen. Enjoyed helping clients understand the software tools at their disposal as well as offering training on software utilization. Have also been asked to provide feedback and offer suggestions / recommendations for specific product development for a specialized audience.