Good benefits but the pay is not very good. It takes a while to move to a different position. It is a call center so you will take calls all day. I had never worked in a call center before so it was a little different.
Customer Service Specialist (Current Employee) – Charlotte, NC – January 14, 2018
the culture is good but not a very good place if you have BA or MBA and looking to advanced. Its going great for advancement you were hired externally as a manager. If you have to start from the bottom like in customer service. Dont apply at Synchrony and look to advance. It will take you 10 years just to get to a salaried position.
career advancement for individuals with degree starting at a entry level postion
Senior Specialist, Recovery Operations Lead (Former Employee) – Saint Paul, MN – January 12, 2018
Typical day consisted of implementing policies and procedures to ensure the team has valid resources, organize and create training for groups of 20 employees. Examine and verify legal documents to meet tight deadlines. Work with peers, sharing ideas and facilitating an exchange of best practices.
Customer Service Representative (Current Employee) – Shawnee, KS – January 8, 2018
The health care is the best I've ever seen around with a reasonable price per check. The company is all about promoting health and wellness and provide a YSA (your spending account) card to go towards copays, prescriptions, etc. FREE MONEY! That's a key to stick around. Along with almost three weeks of paid time off (vacation, floating holidays, sick time, personal business, etc.) Managers are great but they have different answers for questions, so you have to pick and choose who you want to believe. You have the option to work from home if you meet the right requirements, which is nice. Pay is not something to get excited about and if you decide to go higher up on the chain, don't except an amazing raise. It may just be a couple cents added. You get the bare minimum for what the job entails. Have thick skin because you will on the phone for the whole shift, and could be a customer's verbal punching bag. HR doesn't seem to be too helpful and are willing to write you up or take away privileges on very small technicalities without any heads up.
Senior Underwriting Trainer and Quality Specialist (Former Employee) – Saint Paul, MN – January 5, 2018
Overall this was a great job to have. I enjoyed the people I worked with and for, and the clients were fun to interact with. I learned many applicable skills for the workforce and in life in general.
Advancement is difficult due to the location and it is a "who you know" company. Past performance is not an indicator of if you would be considered, so networking is a must if you want to have a chance to proceed up the ladder.
Even thou the company provides excellent benefits the hourly rate of pay did not match the amount of work my department did. My department was recovery which means we handle charged off accounts, plus we also coded acct with bankruptcy codes and we closed acct due to acct holder begin deceased.
Inside Sales/Practice Development Specialist (Former Employee) – Phoenix, AZ – January 3, 2018
I really enjoyed my time at Synchrony Financial. The management team was great and very supportive. We had the ability to work at our own place as long as all KPIs were being met. Only moved to to get bank in to a management role.
Document Control Specialist (Current Employee) – Altamonte Springs, FL – January 2, 2018
Great Place to work, they pay for your benefits however the pay could be better. But when you think about the fact that they are covering the majority of your health care benefits, It averages out but other than the pay rate. THis is a great place to work, they are family orientated and they care about you. You are more than just anumber at synchrony your family.
Customer Service Representative (Current Employee) – Merriam, KS – December 28, 2017
When hired we went thru very thorough training total 6wks. Very fast-based. They do make every attempt to make it a fun place to work. Only downfall is the fact the cardholders can say anything to you and call you out of your name, and you are not to respond negatively to them. If you do you will lose points that affect your bonus
can lose yuor bonus due to complaints from cardholders, they are usually mad because they did nit get wgat they wanted
Inbound Customer Service (Current Employee) – Kettering, OH – December 26, 2017
I've had a number of issues with this job. Never been able to receive a straight answer regarding the most basic of questions. Most recently I'm having my paychecks garnished to make up for accounting/payroll department error in which they've apparently been overpaying me for a shift differential. HR Department stated that this is not an error on my part but yet in still I'm being penalized for someone else's error. Seems to be the overwhelming trend amongst this company.
Customer Service Representative (Former Employee) – Rapid City, SD – December 19, 2017
Synchrony Financial offers a lot of perks, and tries to make the work as comfortable as possible. For this they do an excellent job. But a call center is still a call center, and life at Synchrony is all about answering a phone and talking to customers. I worked in the installment department, and 9 out of 10 calls I handled involved customers making payments towards their installment loans. Seven of the ten phone calls also involved complaints to which the customer did in fact have valid reasons to complain. The installment department did not offer any type of online access to a customers account. The customer depended on a CSR rep to answer any and all questions pertaining to an account, since the customer could not in any way view their accounts and depended on monthly statements instead. Customer can't pay online, nor can they set up automatic withdrawals. Next to the complaints about not being able to access an account online, or make payments online, customers complained about the automated phone system, which was antiquated and touchy. It often timed out much to quickly if a customer took to long trying to enter their installment account number or their banking information. In the evening, the call volume was extreme, and there was a limited number of CSR reps available to handle the volume of calls. The work was monotonous, tedious and extremely repetitive. At times it was brutal and mind numbing because of having to do and read the same script, and say the same thing over and over and over from one caller to the next. In the end, the attractive perks weren't enough tomore... offset the negatives.less
the company itself is wonderful but my manger was not the best i felt like she was picking on me and only the black women on the team and i could not deal with that i am to great of employee to deal with that type of situation
Enjoyable place where you feel appreciated for your work
Customer Service Associate (Former Employee) – Charlotte, NC – December 13, 2017
Great new atmosphere. There are many programs and platforms to work with when you get started. Time and attendance is strictly computerized and adherence is to the minute. If you can work with all those time keeping programs, you should be fine. communication inclusion, participation as well as hard work are all encouraged and promoted in every square inch of this campus and building. I found it inspiring. If you have a question, there is someone there to answer it. I felt, If there is an obstacle to my progress there, most likely, that obstacle was in my lap. And it turned out to be so. I may re-apply. They provide you an on campus gym, a wonderful cafe, (when I was there) weight watchers came in, the vision benefit was top level, I have worked several places here in Charlotte, and never had better benefits. The work is not strenuous. I do not understand why everyone isn't begging to work there. I could not keep up with the time keeping programs.