Pros: a good place to work, and interact directly with senior management of the customer
Cons: feeling stagnant.
I work on handling store issues and working on projects, I learned a great deal about Junipers, which i was not exposed to before in my career,Management is good and open , one can approach their seniors and express concerns/ideas, I have been leading this team since the inception of the project, it has been great to work with few brilliant minds.
The hardest part of the is keep up with SLAs, which are dependent on so many factors, but it is great satisfaction when you keep up with the numbers. Enjoyable part is when you are tying implement new things and learn a lot in that process.