Our customer base is not the only thing that is expanding. Syracuse's fastest-growing technology solutions provider is seeking an experienced IT technician to provide desktop and application support. This is more than just help desk troubleshooting. We are seeking an IT professional that can manage multiple projects and provide client-focused service.
The ideal candidate is an exceptional problem solver that can manage multiple projects at once and make the customer feel like they are a number one priority.
⁃ Provide technical assistance to end users seeking software and hardware support.
⁃ Perform regular on- and off-site system maintenance and fulfill service agreements for clients.
⁃ Respond to support tickets for on- and off-site support.
⁃ Develop application, hardware, network and/or peripheral solutions that meet customer needs.
⁃ Update tickets with reliable, detailed case notes, and communicate with supervisor to ensure client satisfaction.
⁃ Work with colleagues to develop new opportunities with new or existing clients.
⁃ Minimum two years’ experience in providing onsite and remote technical support.
⁃ Knowledge of Microsoft Active Directory, Exchange, SQL, SharePoint and virtualization technologies.
⁃ Practical knowledge of routers, firewall, switches and other network hardware. Cisco experience or certification is a big plus.
⁃ Experience working in virtual environment, including Hyper V and VM Ware.
⁃ Professional demeanor and appearance is critical as on-site support is a large part of this job.
⁃ Reliable transportation (mileage, tolls and parking reimbursed).
⁃ Employee is expected to achieve and maintain certifications, complete technical training and maintain involvement in industry associations.
⁃ Full Time -- Including nights and weekends when necessary
⁃ Starting pay commensurate with experience.
⁃ Benefits package including Health, Dental, Vision insurance. Paid time off.
We are a Microsoft Small Business Specialist with offices in Syracuse, NY. Our team of skilled professionals holds several certifications including Microsoft, Linux and A+. Our clients include municipal agencies, educational institutions and small businesses.