Service Desk Agent (Former Employee) – Charlotte, NC – October 5, 2016
The inbound call center was a typical one being it is structured just as any other large corporation call center.
Structure for sick time, PTO and such were very forgiving and the company was willing to work with you within reason.
Biggest complaint I had was with a team lead (not mine because she was out on leave) when my first child was born and she did not put my paternity leave in or even offer it so my daughter was born on a Friday and I was back at work on Monday because of her "over-sight".
With the high call volume you can get burnt out very quick.
Decent starting pay, great medical, some room for advancement
Great place to start working for entry level positions
Payroll & Benefits Specialist (Current Employee) – Fairburn, GA – September 16, 2014
A typical day at work for me consists of heavy emails and trouble shooting in regards to Payroll & Benefits. On my payroll week I normally focus on processing payroll and completing my reports so that I can fund HSA accounts and other needed financial tools. I have learned to manage two different roles effectively. The hardest part of my job is the interruptions during the payroll process. I enjoy completing payroll and working with the employees to solve benefit and payroll related questions or action items.