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T-Mobile
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2,135 reviews

T-Mobile Employer Reviews

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work place
TeleSales Representative (Current Employee), Fort Lauderdale, FLAugust 18, 2014
nice place to work
people are awesome
customer were the best
always learning new things
always meeting new people
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Fun work environment/ Great pay and benefits
Technical Care Specialist (Former Employee), Albuquerque, NMAugust 17, 2014
Pros: great pay, great benefits
Cons: each coach/supervisor is different
Typically a day work consisted of taking 30-40 calls and assisting callers with all technical needs for their mobile devices. I learned time management and technical care skills. Management tried hard to show they cared and worked with each employee individually to ensure most effective work ethic. My co-workers were fun and most were happy and enjoyed – more... their job. Hardest part of the job I would say was learning not to take angry customers personally and still maintain professional customer service. I really enjoyed the hours at work. – less
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Great place to improve sales techniques
Retail Sales Associate (Current Employee), Boca Raton, FLAugust 17, 2014
T-mobile is keeping other telecommunication companies in the industry on their toes. The innovative changes being made during the past year have increased profitability and opportunity for customer service and sales. The hardest part of this job is keeping up with all the latest in technology. The best part of going to work everyday is knowing that – more... your earning potential is never capped. The work environment is upbeat which helps keep sales rolling in the door. – less
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Great Place to perform and grow
RETAIL TRAINING STORE MANAGER (Former Employee), Houston, TXAugust 16, 2014
Great people all around fun environment great training program. Pay is also good and goals are always attainable.
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Very active work place
Sr. Systems Engineer, Tier II (Current Employee), Frisco TXAugust 15, 2014
Good company to work for. You are constantly busy. The co-workers are very helpful.
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little work-life balance
Coach (Former Employee), Nashville, TNAugust 14, 2014
Pros: salary
Cons: no support from senior leadership in growth and development to advance
friendly and fun working environment with peers. Pay is good. Focus is mostly on hourly employees and not on leadership.
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Working for T-Mobile felt like a second home
Financial Care Representative (Former Employee), Tampa, FLAugust 13, 2014
Pros: great health benefits, exciting incentives.
Cons: quality scores inconsistant with each supervisor
As a Financial Care Rep it was my job to help customers set up payment plans for their cellular bills. To take payments over the phone and restore or suspend service. I learned that every situation is different for every person. I learned how to use those unique situations to find a solution that is best for them.

My Coworkers were great and helpful. – more... We all had the same goal and we were all excited to see everyone achieve their goals.

The hardest part of the job was our quality scores. Every supervisor scored their own reps calls. When shift changes occurred and moved to a different supervisor, the quality scores changed as each supervisor scored the calls differently.

I enjoyed working with a great bunch of people. Everyday I met someone new. – less
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Great work environment
Sales Professional (Current Employee), Charlotte, NCAugust 13, 2014
It's a great job. I just work for an authorized retailer and want to move to a corporate store.
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It's who you know, not what you know and done
Retail Sales Leader (Current Employee), Orange, CAAugust 13, 2014
Cons: healthcare and advancement
I've been with T-Mobile for over 11 years. It's a solid company. Only thing, it's who you know and what sort of relationship you have built with upper management that seems to get you advancement. I work with great group of associates who are money driven as myself. Moral is huge with me personally and it begins with our attitude towards our customers. – more... Whatever vibe we put off towards our customers, they feed off it. – less
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Great work enviroment, Music playing, games, give aways, activities
Customer Service/Sales Rep (Current Employee), Daniel Island, SCAugust 13, 2014
The work environment is not like any other I have experienced. Music is played (of your teams choice) throughout the day, random raffles and gift give aways. The job itself is not for everyone, dealing with mean, rude and disrespectful customers 60% of the time.
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Not a fun job.
Customer service (Former Employee), Boston, MAAugust 13, 2014
Pros: people
Cons: salary amount
While working with people is fun and talking to them and trying to sell them technology is great, it isn't great when they don't buy and you get no commission. Not looking for another commission paying job.
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Productive and fun work place
Technical care specialist (Former Employee), Mission TxAugust 13, 2014
This job consist of answering inbound calls for T-mobile customers. Call volume is high but you do have some days that you get a few minutes in between calls. Management is easy to talk to, always available, and always willing to help. The hardest part of the job to me was having to follow a script or call structure verbatim, but I enjoyed talking to – more... the customers a lot. It was always extremely satisfying when I was able to fix a customers issues and make them happy. – less
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Fast paced and fun work environment with a lot of opportunity to advance
Customer Service Representative (Current Employee), Salem, ORAugust 13, 2014
Management is very supportive and will work with you if you need ANYTHING at all. I've learned a lot about not only what I'm capable of in sales, but as well what I love about a fast paced work environment.
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Great People, Great Workplace.
Product Manager / Business Process Architect (Former Employee), Bellevue, WAAugust 12, 2014
Great experiences and great people.
Worked closely with Mobile Virtual Network Operators (MVNO) partners, launching various new MVNOs and Services in a diverse and competitive market.
Competitive Salary and Great Benefits.
Great Work Atmosphere.
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Good benefits
Retail Sales Associate (Former Employee), ctAugust 12, 2014
Gives good benefits for employees ad works with the staff. Gives god incentives to do your job.
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Great place to start your career
Retail Sales Associate (Current Employee), Cincinnati, OhioAugust 12, 2014
I enjoyed working here but it is a stepping stone not a life long career
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Taking phone calls and helping customers
Customer Service Representative (Current Employee), Nashville, TNAugust 12, 2014
 Delivered strong world class customer service with superior oral and written communication skills
 Processed inbound calls in an effective manner while organizing and prioritizing the request of customers
 Exceed performance goals in time management and sales
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Hard Work but Good Benefits
Coach (Former Employee), Meridian, IDAugust 11, 2014
Pros: great pay and insurance
Cons: hours suck, shift bids suck, company now requires you to work all holidays
The insurance and pay at T-Mobile are excellent ... really excellent and the pay is way better than most jobs averaging more than $15 per hour and the insurance cannot be beat.

The work itself is awful ... dealing with rude people, working all the holidays and bidding for shifts every six months. Coaching is inconsistent and very few coaches are worth – more... working for. The upper management does not live the values of the company. – less
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RF Engineer (Former Employee), San Diego, CAAugust 11, 2014
• 5+ Experience in the field of UMTS/LTE network Optimization and testing.
• Experience in Modem (Voice, Data and Concurrency), Connectivity (WLAN and Bluetooth) and Concurrency testing in baseband processors.
• Experience in debugging and troubleshooting of Android and Windows platforms.
• Experience in 1x, EVDO and LTE protocols and regression and – more... stress testing
• Experience working with Actix spotlight. Analysis of coverage, pilot pollution, missing neighbor and event explorer.
• Good understanding of KPI in cluster and market acceptance both in loaded and unloaded configurations. – less
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Good place to work
Technical Representitive (Current Employee), Springfield, MOAugust 11, 2014
A day at work consisted of helping customers solve phone and network issues preventing them from using their service. Long days and back-to-back calls from irritated customers. I was constantly given the ability to brighten peoples days and restore service. constant shift rotation is a downfall.

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About T-Mobile

T-Mobile inspires every employee to make a difference for our customers, our team, and ourselves. T-Mobile USA is a national – Read more