Nice company to work for with a good culture and terrific values
Sales Manager (Current Employee), Sterling – February 11, 2013
Pros: culture, values, leadership
Cons: job advancement, compensation
This is by far the best working environment I have worked in over the span of my career. They have some of the best talent and people here who really lives the company values. The management/leaders are fantastic and make the culture enjoyable. People genuinely care about you! The hardest part would be the lack of advancement and compensation-which – more... may not be a bad trade off. Even though I was compensated a lot more from the organization I had worked at previously, it wasn't as fulfilling compared to working for T-Mobile. – less
Customer Resolution Specialist (Former Employee), daniel island, sc – April 15, 2014
Cons: the drive to daniel island was the worst part
this is a great company to work for if your looking for long time employment. the center host everything from fitness center to movie theater. there is always fun and excitement going on. yes you still have to work and sometimes the requirements can be demanding but you have a great support team that will make sure you exceed. I left the company because – more... I had a family member that required my attention. but prior to making that decision, they were right there making adjustments to my schedule, making sure I utilized all available resources to help me offered by the company. – less
Customer Service Representative (Former Employee), Chattanooga, TN – April 14, 2014
Pros: great benefits
Cons: sales requirements (this was my personal obstruction)
Typical day? Gen Care is on the phone .. taking calls from billing to technical support and everything in between. breaks and lunch are extremely strict ... otherwise you are not keeping your commitment to schedule ... which is a bad bad thing.. no matter if you are on the phone in the middle of a call. it still counts against you. BUT the metrics you – more... have to meet are so very tough...for me.. it was impossible..call time ... whether the customer calls back in 48 hours.. survey results (which mine were awesome).. call scoring and SALES ... (which I hated doing) What I learned? I suck at sales for one thing... I have excelled at all other jobs I have ever had in this field.. (call centers) have always been promoted within just a few months.. but this one? could not even meet their metrics.. Management? The management was really good.. had no problem at all with any of my managers or leadership. Co-workers? Terrific group of people for the most part.. my team was a great team to work with. no complaints The hardest part? meeting all the metrics in a way the company will accept the most enjoyable part? my co-workers and 95 percent of my customers.. – less
My main focus here was offering tmobile service and products. The job is a good job, but i'm looking for the ability to advance within the company. I'd like to have the security freedom to express ideas to help the company grow.
Learning and Leadership Representative (Former Employee), Augusta, GA – April 13, 2014
Responsible for directing, designing, and implementing training programs/projects Performed testing, training, and mentoring to co-workers Maintained and developed professional relationships with new and existing accounts to ensure that customers are satisfied with company products and services. Developed and implemented strategic activities – more... and tasks with clear goals and objectives per trainee Conduct training needs analysis to ascertain what the needs are for the company and the customers Worked with specialist third parties who supplied training services – less
Financial Care Specialist Level 2 (Current Employee), Birmingham, AL – April 12, 2014
Good people along with a good work environment. The job itself is rarely uninteresting, fast paced environment and the pay is fair. There are also a lot of opportunities to advance in the company as well.
Great place to work. Excellent benefits and incentives. Best company I've worked for.
Customer Service and Sales Representative (Former Employee), Augusta, GA – April 11, 2014
Working at the T-Mobile call center was a great experience. I learned several useful techniques, whether it be in sales or general customer service. While they were very beneficial for my job, these skills easily translate to any position where customer interaction is required. The hardest thing about the job is simply being used to sitting at a desk – more... and staring at a computer the majority of the day. However, working in team environments eases this. For the most part, I had nothing but positive experiences with all levels of management. I never felt like I wouldn't have someone to discuss a workplace issue with. The most enjoyable part for me was working for a company that not only paid well, but also provided great benefits, incentives, room for advancement. Furthermore, for such a large company, I never felt like just a "number" in a sea of employees. It is a pretty open environment where you can really get to know and have a somewhat personable relationship with anyone, – less
SR. CONTRACTS & CATEGORY MANAGER, EIT (Former Employee), Bellevue, WA – April 9, 2014
Pros: nice facilities in bothell, people are fun
Cons: management is critical and removed from reality
The people I worked with at the contributor levels were wonderful, some of the best I've worked with. And, the work we were doing was rewarding and making a large impact.
Management had the worst communication skills I've ever encountered. In the EIT Procurement world, upper management stayed hidden from the workers. Management openly insulted the – more... workers' caliber and skill level.
Processes are antiquated and bureaucratic. All contracts must be signed by a VP, even simple NDA's. And signatures are hand-managed, requiring workers to walk all over campus seeking out hidden vp's to sign paperwork.
Definite disparity between FTE's and contractors. Contracts highly looked down upon and treated like 2nd class citizens. – less
Employees and Owners (CEO) (Former Employee), Redmond, OR – April 9, 2014
Pros: incentives, benefits and atmosphere
Cons: abusive customers
My Job at T-Mobile as a retention specialist was a very stressful but also very rewarding job, taking calls one after another (approx 80 per shift) and helping retain our customers by meeting their needs and finding them the products and services they are looking for. This company is all about rewards and recognition and is a very rewarding company – more... to work for. you can grow and grow without limits as long as you set your mind to it. All management is on the same level and are very consistent. – less