T-Mobile Employer Reviews

I worked for T-Mobile for almost 10 years holding different roles. Management was supportive and always had their employees at best interest.

on a typical work day you will troubleshoot cell phone and take bill payments, co-workers are excellent and make it a freindly enviroment

The best part of this job is the associates, the associates have their different style of selling some aggressive, some socially passive and empathetic. Our customer based varies dramatically because its NYC and its a wireless company so we have teenagers to senior citizen. So its fun to education different customer about our products and services. – more...  The hardest part of this job is when customers threaten you because of their service charges or damage phones. – less

The benefits are great. Pay is okay. Needs more areas for advancement with organization.

It helps to have a great day when you're working with awesome people. It's a great learning experience, it teaches you to be competitive and think creatively. The hardest part of the job was keeping up with quota's but I always found a way to be on top.

very ethical job and company will have fun talking to customers and selling products that your knowledgeable at. great incentives

A T-Mobile call center is an okay place to work if you like sales. They focus too much on sales and very little on customer service so that drives away customers. The sales goals are unrealistic because they count it against you when customers want to remove features and services...even if you weren't the person who sold it to them. I do not like the – more...  policy of having to fudge the truth to get customers to buy things they don't need and having to argue with customers on every removal of services. Not the best work environment to be in.

Being laid off due to the center closing also does not help. – less

I enjoy working with all departments and the fast pace in getting importance projects completed.

helping customers with activating, billing question ,need some better managment with supervisors that are willing to help nothing was hard about my job I actually enjoyed it.

Very helpful co-workers. Supportive senior leadership is always very helpful. Different initiatives for employee development.

Worked as a pharmacy technician in a mail order setting. filled prescriptions, inputted data. also worked on a very unique machine called the Opti-fill machine which filled over 1000 medications a day, my duty was to maintain the accuracy of each cubical.

- A typical day at work would be getting to work and starting with reading all the new policies and promotions that had changed from the previous day, logging into my phone at start helping each customer one at a time, from upgrading phones, to understanding their bills or just wanting to pay them, troubleshoot an issue with a phone or their bill. up – more...  sale to what we had available for them and making sure they were on the best possible service.
- I learned how to use all kinds of computer soft wears, I learned how to become a great sales man, to be a leader, a supervisor, a goal achiever, and to provide world class customer service.
- I learned how to manage teams when needed. Any time we were low staffed i would volunteer to help with supporting teams. i learned how to manage my own stats so that i could contribute to my team to help us be the best.
- I learned how to work with co-workers due to being on a team with 15 people and every single team members stats effects the whole team. I would do anything i could that would help my co-workers from sharing my ideas and success, to listening to their calls and helping them with what ever was needed. We had to change teams every 6 months for a realignment, so i had 15 new team members every 6 months for 6 years.
- The hardest part of the job was dealing with customer that were angry over issues that happen in the past, and will not let you try and help them when you know you could, they would just be so angry they wouldn't want to deal with it anymore. Also a stat called IOCR (one call resolution) if you talked to a customer and they called back for what ever reason within 2 days it would effect your numbers and they made this a metric you had to meet for bonus's, and once they did that no one would be able to attain the goal the company set. Because we had to control over what the customer failed to mention on the call or forgot to say they needed, and then they would call back to get it done later or just flat out didn't like what you were offering and felt they would get a better deal by hanging up and calling back to talk to a different person.
- The most enjoyable part of the job was you got the opportunity to speak with people all around the U.S. and for myself i was very knowledgeable when it came to the company offering incentives for stats or upgrading customers to certain handsets. I loved it! when i knew i was going to be rewarded for my hard work i would strive to push myself that much more. I was in the top 10 reps in the nation every month for selling certain handsets within a certain time. – less

You just have to be patient with the customers. But that's the same with a lot of jobs. Overall I enjoy working here.

Fun and very comfortable workplace. Got along with customers and workers. Learned a lot especially communication skills.

Learned a lot in T-mobile for the past 9.5 years. Met many greate people. Company culture/values have changed completely comparing 9 years ago. It's sad to see T-mobile business is going down, good people are leaving.

Fun place to work. The management is very strict but if you do your job and stick to the troubleshooting flows you will be fine.
I hit bonus every month for exceeding the company standards and think most should, but they don't try hard enough, be able to if willing to.

Enjoyed the benefits and the fun workplace, with the company declining I didn't feel like I had the best job security..

i can keep changing my schedule every six months. co workers are great, they make my day go by. The benefits are great. Pay is awesome

I worked inside of a mall kiosk and I enjoyed my team members but beyond that there was a lack of interest because lack of ability to produce amongst the whole team. Once I produced myself and asked to be taken out of the low volume store I was told to wait until there is an opening. Months later the location was set to close down and I was laid off – more...  while new employees where given the opportunity to transfer to other stores. Left a bitter taste in my mouth about the company. Great benefits though but poor management. – less

It is a performance based company, which makes for a very fair place of employment. I have had multiple opportunities to stretch myself and there have also been opportunities for continual education to ensure that my education continues to grow.
Overall it has been a great experience to work in this competitive and ever changing environment creating – more...  in me an adaptable and 'change embracing' employee. – less