I arrive at the office, get my coffee, I spend the next two hours fielding calls from customers. The questions can vary substantially, so I never know where the next one is going to lead the conversation. From time to time we have internal meetings with our call representative teams to discuss new products or sales techniques.Then it is off to lunch.This is my longest stretch of being on the phone with customers. I'll take a couple of quick breaks during this time, but I like to keep connected as much as possible. It helps me reach my goals and allows me to be more efficient serving our customers.This is the wrap-up portion of the day where I do some final paperwork, organize my notes/tasks for tomorrow, and catch up on any email.Time to head for home!
Everyday you learn something new, whether its a new product/feature or a new troubleshooting flow to resolve a customer issue. The part of the day I like the most lunch, no just kidding. I will say it will have to be each moment I am on the call with a customer, I take great joy in knowing that I am helping some day go alot more smoother. The hardest part of the job is finding an open window to make time for lunch.