T-Mobile Employee Reviews

Found 5,751 reviews matching the search
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Be prepared to work hard
Account Expert (Former Employee) –  Chattanooga, TNAugust 17, 2017
If you have never worked in a call center atmosphere, you won't be prepared for the high speed level of training you will get and experience here.

Dealing with customers on a constantly daily level for 8 hours is what you will get with this job.

Music will be played all day everyday, and there are parties often.
Pros
Video games, pool tables, parties often, picnic tables out back to sit at, dynamic work atosphere
Cons
The job rec changed, Too many managers with different views. pay should be higher for the work
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Fun Place to work
Retail Sales Associate (Current Employee) –  MichiganAugust 17, 2017
Fun place to work. I wish the position paid more, for the time worked Money was cool.
Very competitive
Love my manager I learned a lot.
Culture is some what laided back
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deployment
Salesforce Developer (Former Employee) –  Seattle, WAAugust 17, 2017
while doing deployment i used to transfer many things from force.com by using changeset this was the first time I used force.com as developer but it runs successfully
Cons
short breaks
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Company with lots of energy
Sales Engineer/Solutions Architect (Current Employee) –  CaliforniaAugust 17, 2017
Nice people. Lots of enthusiasm. Lots of worker bees with not huge opportunity for growth. Company tries to encourage career development and mentoring but there is just not that many positions that are not available unless you want to work in retail or live in corporate HQ.

Great way to start a career if you do not have a college degree as co does a lot to promote educational reimbursement. Lot of millennials that start in retail, work hard to get their degrees through company reimbursement to become retail managers and up that chain or just stay as retail sales people.
Pros
people, discount family phone plans
Cons
lack of career advancement
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Too many changes. Very inconsistent. To much work for little pay.
T-Mobile Sales Representative (Current Employee) –  Tulsa, OKAugust 17, 2017
Loved the company in the beginning, but they began changing the commission structure making it harder and harder to make any money. They require to much for very little pay. Make you feel like enough is never enough. They say they want to develop and promote from the inside but never happens. Always hiring outside. Forgotten.
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fun workplace
Sales Representative (Current Employee) –  Mesa, AZAugust 16, 2017
this is a great place to work hours are great not many people to work with alot of customer interaction a very fun and friendly environment. you learn alot about customer service weather its over the phone or in person
Pros
learn customer service skills
Cons
hours are in the middle of the days
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Great Benefits, Amazing culture, but stressful for decent pay
Retail Associate Manager (Current Employee) –  New York, NYAugust 16, 2017
Extremely high pace environment place large amounts of stress on associates and managers with in adequate compensation for the work demanded. "Cool" culture, enforced by a "cool" CEO with resources going towards excelling the company's network and image, but close to nothing invested in employees compensation. Resulting in a large turn over rate for sales associates.
Pros
Great culture, Great benefits, Positive enviroment
Cons
Low compensation, Difficult job advancement
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T-mobile
Customer Service Representative I (Former Employee) –  Wichita, KSAugust 16, 2017
This company has a great atmosphere, however, one must make sure to match management with your personality. Reason being, is that you have a good supervisor and your taken care of; you have a bad supervisor and they hunt for reasons to reprimand.
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Real tech-savvy gig
LEAD SALES REPRESENTATIVE (Former Employee) –  Harbor City, CAAugust 16, 2017
This place has a lot to offer but lacked the corporate feel. It was an authorized dealer that I work for.It has some flaws in the system they have implemented.
Pros
Pay, Team
Cons
Management
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Best experience in my worklife
Store Operation Associate (Current Employee) –  Aurora, COAugust 16, 2017
Great team, lots of training available, great workplace culture, excellent benefits, definitely a great place to grow and work with a wonderful team. I will only leave this place for a better job opportunity and full-time.
Pros
All the benefits for all the staff members.
Cons
n/a
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Transactional Sales
Senior Account Manager (Former Employee) –  Atlanta, GAAugust 16, 2017
I enjoyed the enterprise sales at T-Mobile, but did not care for the transactional aspect long term. The growth for me (personally) was not there. If you like this, you will like the T-Mobile Business Culture.
Pros
Discounts on devices and cheap cellular family plans
Cons
Transactional sales
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TMobile is good place to work
Tier2 IMS Core (Current Employee) –  NJAugust 16, 2017
I recommend working in TMobile. Job environment & culture is great. Compensation is good as well. Fair competition & room to grow in future career roles.
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very eventful
FURNITURE PROJECT MANAGER/MAC COORDINATOR (Former Employee) –  Bellevue, WAAugust 16, 2017
yes we worked hard, but the teams play hard as well. There were always activities or sales going on for the employees and contractors. there was a release event for everything.
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productive and fun
Senior Retail Sales Representative (Former Employee) –  Waterford, MIAugust 15, 2017
this place was awesome. if you like to work with people this is the place to be. great benefits. retail hours. holidays will make you money in this business
Pros
compensation
Cons
work life balance
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Fun workplace
Sales rep (Current Employee) –  Tulsa, OKAugust 15, 2017
Great culture but can be stressful and there can also be a lack of communication. Commission was great. Coworkers were also great. The job at times was no consistent always changing in every area.
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Great Work Environment
ACCOUNT EXPERT (Former Employee) –  Colorado Springs, COAugust 15, 2017
Great work environment and high energy. It's a place that you immediately feel part of a family. Great benefits and great opportunity for career advancement.
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Culture - very stressful and very long hours
General Care Manager (Former Employee) –  Nashville, TNAugust 15, 2017
Not conducive for individuals with families, especially children. Long hours, work weekends. Proper training is not provided. Do minimal amount of training to get employees on the phones as fast as possible.
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T-Mobile Summary
Customer Service Representative (Former Employee) –  Springfield, MOAugust 15, 2017
Unless you do not care how you treat customers, this is the place for anyone that can zoom through customer service.
When you are trying to work on a call, your supervisor will listen in and talk to you through your ear piece and you can't even hear the customer talking because of that.
Pros
Pay and benefits
Cons
Bathroom breaks allowed only during break/lunch time.
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World Class Customer Service
Sales Associate (Former Employee) –  San Francisco Bay Area, CAAugust 15, 2017
Helping customers with their needs/wants and truly listening to qualify unique wireless solutions to fit their lifestyles. Being an integral part of T-Mobile's Un-Carrier product, not just selling is an important benefit to customers and the company's vision statement.

Fun-fast-paced, innovative, easy-approach, and inviting mutli-cultural atmosphere made it easy to work in any environment.

Hardest part of the job, was not being able to meet the demands by customers because as your selling your educating or vice versa, but in the end everybody wins.

Overall, the way wireless should be sold with integrity.
Pros
New technology both in hardware and culture protocol implementation.
Cons
Procedure evolution changes can be a challenge for some.
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Tmobile summary
Sales Lead (Former Employee) –  Pembroke Pines, FLAugust 14, 2017
Pretty much I show up to work, I am on the floor immediately assisting customers and coworkers with knowledge and sales. Learned how to make sales happen and to uncover customer needs. Hardest part is making sales when the store is completely dead and no customers come in at all. Enjoy at the same time the coworkers and returning customers.
Pros
discount on tmobile bill
Cons
short breaks
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Overall rating

4.0
Based on 6,016 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
4.1
Job Security/Advancement
3.5
Management
3.5
Culture
3.9

CEO Approval

89%
1,853 ratings
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