T-Mobile Employer Reviews

Nice place to work. Great people, very open minded and numerous opportunities to advance or just laterally move to learn something new.

HELPING CUSTOMER WITH ACCOUNTS..SUCH AS BILLING INQUIRES, PAYMENTS AND TECHNICAL SUPPORT..

Utilized high interpersonal skills while resolving a variety of customer inquires, such as technical and billing questions for T-Mobile customers across the U.S. Solving problems independently and making decisions that we considered to be in the customer's best interest. Keeping up to date with ever-evolving technology and translating this information – more... into terms that customers can understand. Proactively offered products and services to customers – less

 Successfully met bi-weekly sales quotas
 Actively engaged customers to provide them with a solution that would best suit their needs
 Managed stock inventory
 Responsible for cash transactions

It is a high stressful place to work. You receive calls from customers about the fact that their cell phone is not working, you had to troubleshoot the problem, and you also took care of billing concerns as well as up sell.

T-Mobile is a great company to work for. Great atmosphere and awesome coworkers.

•Devised creative and effective sales approaches, solutions and proposals.
•Built and managed customer confidence by making the store experience interactive, engaging and reassuring.
•Partnered proactively and helped assigned business sales efforts to drive sales results.
•Responsible for creating networks of customers, generating leads and sales to – more... small businesses within a specific geographic territory and managing existing customer accounts.
•Consulting with clients after sales or contract signings to resolve problems and provide ongoing support for client needs and proposing appropriate solutions. – less

easy to meet people learn alot from your team grow as an individual and advance in company if really wanting it.

The benefits are great.. There's not much room for advancement (outside of sales). That's in Oklahoma, anyway. Most of the store managers are great and you get pretty close to your team. The District Manager and her boss are a different story. They change the commission scale often the most recent change has been beneficial to sales reps though. They – more... recently took away employee phone discounts.. yet, they probably still won't let us sell our phones to anyone. The new loss prevention guy watches you like a hawk.. It's pretty weird that he goes through our employee phone accounts. The benefits are great though.. they're even given to part-time employees. Good luck with getting a raise. – less

A typical day entails dealing with customer over the phone. Billing, upgrades, technical troubleshooting.

A typical work day consists of answering phone calls, non stop minus breaks/lunch. It's a serious, yet loose environment.

T-Mobile was a wonderful place to work even up until the end. Our call center was closed and it workers laid off. T-Mobile organized carreer fairs at the center and invited in many companies to try to make sure we had the best advantage of trnasitioning to another job/career if we so chose.

Your talking to customers all the time. If your a go getter you can absolutely make good money. I've learned to be more of a people's person. Don't talk corporate jargon to your subordinates and customers. Level with them and they will respect you.

I have been with the compant for 2 1/2 yrs and have learned alot on the vlaues of teamwork and how important it is for everyone to be on the same page with the agenda of achieving the same goal within a company. Hard work does not go unnoticed. Although, the job itself is a stressful T-Mobile does a great job at making the work environment an enjoyable – more... one. – less

Great work place fun and great co-workers typical day come to work do some paper work engage with customers learn about new things that were on the horizon

Answering customer concerns is a typical day at work.
I learned courtesy,concern, to be knowlegable, and to give the customer a timely resolution on all tasks even in my personal life.
Management works with their employees.
co workers are friendly and very helpful and competitive.
the hardest part of the job is being a salesperson.
the most enjoyable – more... part of the job is the people, the environment, and the benefits! – less

• Provide support for the Team Coach in the development of Customer Care Representatives through effective skill and knowledge transfer.
• Served as a resource to ensure that all team members are providing world class service.
• Assist Team Coach in achieving service quality results by motivating customer care reps to continuously provide world class – more... service and exceed objectives.
• Build solid productive relationships with all levels of leadership and support teams.
• Responsible for achieving customer retention objectives in a competitive marketplace.
• Protect market shares by building customer loyalty and exceeding customer expectations.
• Facilitate weekly team meetings and provide timely feedback to the Implementation Manager on customer trends, issues and needs.
• Conduct weekly one on one session with each representative to review and score call quality.
• Logged quality observations in Remedy and reported emerging issues to Sharepoint. – less

T-Mobile is a great company to work for, the concern is that there is a low amount of work/life balance.

I work for customer service at TMobile Puerto Rico, I attend a lot of customer every day to fix their cel phones. I learn a lot of technology and cel phones. My co-workers are great we help each other every day. The hardest part of my work is the mad customer but always I do my best to help each customer and make they happy. The most enjoyable part – more... of my job is all day are differents and i learn more information about new technology. – less

day starts of good by coming in and there is positive attitude all around. hardest part of the job is to achieve the goals.