Pay is good Inconsistent on everything else
Customer service rep (Former Employee) – Chattanooga, TN – October 12, 2017
So yes if you are solely benefits driven T-Mobile call centers are a great place to work but if you like consistency in your job, not the place for you. Literally been on a phone call and had a policy change the minute it left my mouth. Made for real upset customers as they felt we didn't know what we were doing. If you like flexibility in your schedule, not the job for you. They tell you this but honestly unless you are the top performer every month for like an year then there is no wiggle room for you the normal employee or the employee who is top for like 3 of 4 months. Once you bid to a shift, even with life issues it is hard to get on another one. Career advancement is scarce at best, basically when it comes to a stable work environment there is not one with T-Mobile. Again thou the pay is great, all good benefits and the environment is the most laid back I have ever worked in however that is all this job has going for it.
Great pay for job, benifits day one
Inconsitentincy, low support, not flexible and everything else