Aggravating and stressful
Customer Service Representative (Former Employee) – Salem, OR – October 25, 2016
Just as with any call center work, the work for T-MOBILE customer service was quick, aggravating, and stressful. Customers would call in with complaints about their bills, plans, phones, etc, and the rep would have to take the abuse because the customer would not be satisfied with their available options within policy. Reps were not really protected from the verbal abuse heaped on them by customers, but were graded on how quick, friendly, and proactive they were in resolving calls. Very little to no time between calls for the reps to regain their emotional balance before dealing with the next.
Advancement opportunities were very slow to come around inside the center.