Keeping a smile while on the phones was key
Senior Customer Service Rep/Tech Support (Former Employee) – Colorado Springs, CO – September 7, 2017
This position was a mixture of fun and stress sometimes but at end of a call or the day it was satisfying to know you helped a customer and the company retain that customer's business. What made it stressful is the amount of customers who call in and sometimes were verbally abusive but on the other hand there were plenty of friendly ones too. Desk sharing sometimes was a concern with flu season. However, management did make sure air ducts were cleaned annually, and provided hand sanitizer at all times. Workplace culture was always upbeat and positive. Management would do contests and provide prizes. Advancement to floor support, senior, supervisor positions was attainable with support from own supervisor on how to achieve it. Building was secured with security and door badges so environment felt safe.
Free phone account, benefits, bonuses.
following a script or having to say specific things even if not relevant to the call, Low score customer surveys can affect your employment even when low score was not about you.