Nice company to work for with a good culture and terrific values
Sales Manager (Current Employee), Sterling – February 11, 2013
Pros: culture, values, leadership
Cons: job advancement, compensation
This is by far the best working environment I have worked in over the span of my career. They have some of the best talent and people here who really lives the company values. The management/leaders are fantastic and make the culture enjoyable. People genuinely care about you! The hardest part would be the lack of advancement and compensation-which – more... may not be a bad trade off. Even though I was compensated a lot more from the organization I had worked at previously, it wasn't as fulfilling compared to working for T-Mobile. – less
• Provide the customers with the best customer service possible on every contact. • Achieve goals on the sales area, making sure that every call ended with a closing deal. • Offered and complete a sale on every call based on the products and service provided by the company that engages the customer’s needs.
Wireless Communications Expert (Former Employee), New York, NY – January 27, 2014
Pros: good benefits, good compensation
Cons: short breaks
Overall experience was positive, as long as you are efficient with customers and create an experience you will thrive in this environment.A typical day at work may include paperwork, customer interaction and answering the phone while signing up clients. Management is good if you get someone who believes in your talent and is willing to nurture you!
Customer Care Representative (Current Employee), Salem, Oregon – January 27, 2014
I've never worked in a call center before, but from what I usually thought of them, T-Mobile's is the complete opposite. Rather than being boring & quiet... with no life on the inside, T-Mobile Call Center is full of life. Bright colors, energetic people, and an all around great atmosphere. There's a lot of decorative pictures & news boards...a movie – more... room, cafe, kitchens.. From this job I learned that a lot of people feel more empowered when they're talking to someone on a phone. Some of the stuff I've had customer's say to me..I highly doubt they'd say it to a store employee (vulgar words, rude comments, etc.) The most enjoyable part of the job is the fun incentives & getting those few sweet customers. The hardest part is getting yelled at/cussed at/ & having to listen to people complain about issues they imposed on themselves (70% of the calls). The job has good pay, great benefits & some amazing people...but if you don't like getting yelled at or feeling like garbage after your shift is over.. don't work here. – less
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Wichita, KS – January 26, 2014
Pros: good pay, good benefits
Cons: poor management skills, little work/life balance
This position has good pay and good benefits, but senior management doesn't know what its doing. They will have a particular policy that we, as CSR's, knew would not work and several months later, they will admit they were wrong. Then they do it all over again. The supervisors are not consistent. The supervisors in the day shifts are usually decent/good, – more... but the later shifts have less desirable supervisors. So, if you are stuck working a later shift, you usually get stuck there since the supervisors are not good enough to mentor you to do better. If you are not willing to believe everything they tell you, then they get rid of you. If you are not willing to devote your entire life to T-Mobile, they get rid of you. – less
Retail Sales Lead (Former Employee), Louisville, KY – January 26, 2014
Consistently used creative “out of the box” thinking to increase sales by establishing a business partnership with local small businesses Set outreach events and business partnerships within the community Processed daily paperwork, maintained professional relationships with team members and adhered to corporate values Responsible for educating – more... team members on new and existing products and services Assisted team members on upcoming training and troubleshooting devices – less
Customer Service/Technical Support (Former Employee), Sacramento, CA – January 24, 2014
Working for T-Mobile gives you great experience working with customers and learning more about technology and mobile devices. Giving you the chance and opportunity to grow and become great within the company.
Financial Service Representative II (Former Employee), Hoover, AL – January 23, 2014
Pros: free phones and upgrades after 4years and great benefits
Cons: scoring system
Interesting days filled with speaking to all walks of life, and being able to adapt to all kinds of alptitude and attitude on a day to day basis.I've learned that every thing is built on what you make out of it and how you would like to grow as a person.
Customer Service Representative (Former Employee), Chattanooga, TN – January 23, 2014
Pros: incredible benefits (insurance, retirement
Cons: very stressful on day to day basis( mentally)
I worked at the Chattanooga, TN Call Center. T-Mobile will push you to do your very best as well as push you to your limits as far as mental stress at times. Words cannot describe how great their benefits were and just an overall incredible place to work. They go beyond the extra mile for their employees. (Workout gym inside facility, gameroom, quiet – more... room for naps on breaks, massage chairs, computer lounge, etc.) – less
❸ Generated sales (Former Employee), Chicago Il – January 22, 2014
A typical day at work: A lot of talking and communicating with customer Learned: Refer back to resume Management: They were geared toward sales and quotas, in turn it help make paycheck and give an opportunity to close deals co-worker: nice people hardest part of job: n/A enjoyable part of job: everything
Customer Service Representative (Former Employee), Saginaw, MI – January 21, 2014
Pros: fun fun fun at work
I loved working for this company, there is nothing bad at all about this company. i learned great deals about mobile devices, customer service, communication, and most importantly building customer relationships. Everyday was a great day at this company.
Pros: there used to be great benefits like incredibly affordable health insurance and free cell phones, neither exist anymore.
Cons: poor management
T-Mobile once was a company with a major focus on its employees and customers. In later years it has just become a company focused on the bottom line. T-Mobile grew with a fantastic leadership team from the top down with amazing morals and the best balance of work ethics and values. They really taught their employees what taking care of a customer is – more... all about, why it is important and exactly how to do it to the highest degree. Unfortunately, after the senior VP over customer service left the company the management team that replaced her lost all sight of those values and turned their focus on efficiencies and the all-mighty dollar encouraging deceitful practices and unethical means to meet expectations. T-Mobile once was a great company but that is not so any longer. – less
Fraud Analyst (Former Employee), Bellevue, WA – January 21, 2014
I was in the Fraud Team, we were at our computers the whole 8 hours with the exceptions of meetings and lunch. The people there were great, especially the ones that I worked with directly. I enjoyed the every once in a while Company paid for outings. I loved the pay and the benefits.