As a T-Systems resource manager my typical day included meetings and conference calls with colleagues across the US and the world. The direction and goals of the company are set by headquarters in Germany, so the team in the US spent time every year aligning local and global requirements. Management communicated our objectives and then let us work them out independently.
I learned so much about communicating across cultures and time zones. I also gained experience managing vendors and contracts and writing service level agreements (SLAs), since most of the work in the US was done via contracts with third-party vendors.
The hardest part of my job was trying to make meaningful changes. T-Systems uses a top-down, hierarchical business model at the corporate level. It was important to find and cultivate a champion to help push changes through the organization.