Guest Service Representative
Taco Cabana - San Antonio, TX

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SUMMARY:

Receives incoming calls for guest service, employee complaints, guest recovery and catering sales.

RESPONSIBILITIES:

  • Helps establish and reinforce the standards for the department’s policies and procedures relating to employee complaints, guest recovery and catering sales.
  • Receives guest and employee call backs and responds to guest and employee complaints and problems.
  • Receives phoned-in catering sales orders and coordinates them with the appropriate restaurant.

KEY INTERFACES:

On a frequent basis will interface with Regional Operations VP/Directors, District Managers, Restaurant Management and HR.

REPORTING RELATIONSHIP:

Reports directly to the Director, Ops Services.

KNOWLEDGE/SKILLS AND ABILITIES:

  • Above average verbal and written communications skills.
  • Demonstrates an acquired knowledge of the Taco Cabana product line and brand positioning, by market.
  • Shows a high level of diplomacy, sense of urgency, and dependability in managing customer responses and responding to catering requests.
  • Has knowledge of all company policies, procedures and practices as it relates to restaurant operations and regular communications with the general public.
  • Can multi-task and handle multiple priorities on a regular basis.

MINIMUM REQUIREMENTS:

  • High School diploma or equivalency required.
  • One to two years experience in a customer service environment.
  • Working knowledge of the restaurant industry.
  • Bilingual (English/Spanish).

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About this company
137 reviews
This company knows salsa is not just a dance. A division of quick-service restaurant operator  Fiesta Restaurant Group, Taco Cabana...