Part-Time Teller / CSR
The First National Bank - Mattoon, IL

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Job Description

Job Title: Part-Time Teller / CSR
Department: Teller Operations
Reports to: Financial Services Officer
Status: Employee / Hourly

Purpose of Job
A Teller’s purpose is to promote the bank and its products while providing basic cash receipt and payment services in accordance with financial institution procedures.

Major Duties and Responsibilities
-Responsible for comprehensive, prompt and efficient customer transactions
-Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement
-Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances
-Cashes checks from a variety of accounts upon proper verification
-Receives mortgage, consumer loan and other payments and ensures the payments match balances due; generates customer receipt
-Places holds on accounts for uncollected funds
-Counts, verifies and packages coins and currency
-Balances cash drawer at cut-off time and compares totaled amounts to computer-generated proof sheet; reports any discrepancies to supervisor as necessary
-Maintains appropriate limit of cash in teller window
-Ensures that the teller station is properly stocked with forms, supplies, etc.
-Maintains the teller station in a neat and orderly fashion
-Reports malfunctions of equipment used in the teller area
-Checks night depository bags and records proper information on the financial institution’s forms/logs
-Assists with processing incoming mail and bank-by-mail function
-Sells gift cards, official checks and money orders
-Receives and processes special services transactions including, but not limited to credit card cash advances, savings bonds and wire transfers
-Answers telephone and provides general customer service
-Relates complete account information to customers in a timely manner
-Provide cross-marketing of products and services to generate new business when appropriate
-Balances and processes ATM settlement entries
-Processes proof (scanner) transactions for Branch on a daily basis
-Prepares and maintains paperwork, assists customers in the signing of documents to process accounts, both opened and closed, and completes follow-up to ensure customer satisfaction and accurate processing
-Reports any necessary Branch maintenance or repairs to the Building and Grounds Committee Chairman
-Ensures adherence of all applicable laws, rules and regulations of the bank, including the Bank Secrecy Act (BSA)
-Other duties as assigned by supervisor