TIAA-CREF Employer Reviews

Pay is exceptional. High rate of turnover. Culture is very demanding, and high amount of fear and anxiety at all levels.Significant use of contingent workers creates a dichotomy within the company.

Challenging. I don't use a lot of words. It depends on which department you work in.

A competitor of TIAA-CREF might ask a prospect:
1. You are meeting with an advisor whose job is to start a relationship and consolidate all your assets. You will then be assigned to another advisor. Is this the kind of relationship you're looking for?
2. Your advisor can have over 700 clients to deal with. How much time do you think they'll spend on – more... your goals and investments?
3. The Financial Plan they prepared for you has a recommended portfolio for your risk tolerance that can't, in your case, be attained. Does that bother you?
4. You have a 403B, an IRA and a Roth. They all have the same portfolio recommendation. Since the tax consequences of each are different, does that make sense to you?
5. The Plan does not cover life or long term care insurance as well as estate planning. Should a Wealth Manager consider this and why?
6. You are generating surpluses in cash flow. But the plan assumes you are not reinvesting those assets. How did they explain that to you?
7. Your plan indicates you are underfunded. They are recommending you cut fix costs, including insurance premiums and mortgage. Is this a practical solution?
8 You have investments outside of TIAA-CREF. Do you think they should be able to give you specific advice on those investments? Why? – less

A great place to work, love the people, benefits are great. Convenient location, excellent pay.

Very busy working with internal and external clients daya to day needs
Great company to learn retirement/financial services
good management and employees
A lot of knowledge required regarding financial services industry
Resolving client issues to their satisfaction

Its a big company and huge setup in charlotte.
Its a good place to work.

As part of this team I took in customer software requests. I evaluated the software against corporate standards and tested for compatibility with the MS Windows image. I gathered and submittted all software and requirements to build a package for distribution. I tested and evaluated the package against the gathered requirements. Working with Change – more... Management I setup and executed a deployment plan – less

Good Benefits and Flexible work schedule.
Good work life balance

nice working environment and location,awesome working experience.Cool management with detail to subject.

TIAA-CREF has been very good to me these past 14+ years. I have enjoyed the variety of duties I've had as an a Senior Admin Assistant. The most enjoyable part has been being kept very busy supporting VP's, Directors, Managers and the hundreds of staff they have.

They constantly watch and listen to every move you make, even when you are not at your desk.

Managers are constantly looking for ways to fire someone to blame someone else for their short-comings and to keep the training department personnel employed.

I think one reason they do this is to take unvested retirement contributions and apply them to management's – more... large bonuses to pat each other on the back. It's a good-old-boys-club environment.

I strongly recommend job seekers to look elsewhere. However, with the job market the way it is, there's always another sucker in line to accept a job with this company.

WHY DO YOU THINK THERE IS SUCH HIGH TURNOVER HERE IF IT IS SUCH A GREAT PLACE TO WORK? IF YOU DON'T BELIEVE ME, JUST CHECK ABOUT EVERY 2 MONTHS AND YOU WILL SEE THE SAME JOBS POSTED FOR ANOTHER NEW HIRE CLASS. BELIEVE ME, IT'S NOT DUE TO PROMOTIONS, AS THEY WILL TELL YOU!!! – less

TIAA-CREF has a history of boutique services. Unfortunately the culture is infused by the history and “one-of” solutions are the norm rather than exception. This means a lot of manual processes that are difficult to streamline and automate. With the last several years of economic turmoil, the drive for cost-savings has meant staff reductions and now – more... most departments are understaffed and employees are burnt out.

MANAGEMENT: Learn how to modularize and string together your services so that you can give customers what they want, without customizing internal processes. Then AUTOMATE. – less

I work directly with the TIAA-CREF customers. The management team is wonderful. This is a very family friendly place.

Enjoyed working in their large IT environment
This is an ideal place to learn IT environment of a financial organization

A typical workday is assisting and guiding clients with there investment choices.

This was a place where an individual could thrive! It was professional, the pay was great and the environment overall met with the salary was commensurate with experience. You could also go through trainings to move up the ladder in this company.
The company was in transition when I was laid off, but I am always speaking about TIAA-CREF! Great place – more... to work! – less

TIAA-CREF was a great, stable place when I started there 4 years ago. Compensation is competitive. Great retirement benefits. Great benefits.
Over the past 4 years, there has been a great deal of change in management. Many senior level managers have changed. The new management has brought in many people from their previous companies.
TIAA is trying – more... to reinvent itself. Go from primarily a retirement plan provider to an overall investment provider.
The change in management and direction is pushing a change in culture. It is not always working well. – less

Insurance company
Production support 24*7.
Well managed environment.

Lots of job stress on a daily basis with mandetory overtime and shortened lunch breaks required often.

DO NOT take a position with TIAA-CREF in the NCC. On the job training is unnecessarily stressful due to poor organization and attitudes of managers and mentors. New employees are strictly evaluated throughout the training process with threats of corrective action including termination. Trainers and managers assisting with training seem more concerned – more... with being right and in control versus the success of trainees at their jobs. Due to the poor training and massive amounts of functions to be performed on dinosaur systems, even tenured employees seem confused in their roles. The on-boarding process was a nightmare; duplicate info had to submitted to HR SEVERAL times; training was supposed to be 3 months but lasted over five...do not work here! – less