I held three positions at TIAA CREF and am only going to discuss my role as Manager, General Ledger Operations
Manager, General Ledger Operations (Former Employee), Charlotte, NC – August 21, 2014
Pros: great benefits
Directed a 10-person team responsible for closing cycle for the BASE and Statutory book code. Coordinated an achievement of a 4 day close cycle. Managed account reconciliations. Moved the New York work to Charlotte. Was part of the team that upgraded to PeopleSoft 9.0 General Ledger and developed best practices for the department. As part of the upgrade – more... I identified and developed gap resolutions within the current process and also managed user acceptance testing for my department. The hardest part of my job was doing performance appraisals because they took up a great deal of my time. The most enjoyable part of my job was interacting with other departments to see if there was a way to make their use of the general ledger easier. – less
HORRIBLE. Do not go to the call center. You will die a slow painful death. The management sucks, systems sucks, no work life balance, mandatory overtime everyday, horrible bonuses, you are a robot there.
I love helping participants with their retirement goals and needs.
I don't like being tied to a phone and every second of my day controlled by a workforce management system.
The office politics of Upper Management at this location is unethical and do not follow standard or fair practices for decision making regarding employees and their job duties – more... and opportunities. – less
Management Consultant (Former Employee), Charlotte, NC – March 8, 2014
Pros: great location
Cons: charlotte is congested
Great people to work with and good work if you can get it. The problem with being a contractor is that you usually don't go perm. The managers are great - other contractors are highly skilled - the campus is beautiful. Location is central - close to everything.
Accounts Payable Analyst I (Current Employee), Charlotte, NC – January 31, 2014
Pros: a great company to work.
Cons: very poor management
The work day is a very fast pace. You alway keep busy. I have learn a great deal since I been with the company. In my department the management is not fair. The reason I'm saying is because the manager is friends with almost everyone on the team. And it's very hard for them be fair with other team members. The hards part of my job it seem it's not enough – more... time in the day to get everything done. The most enjoyable part of my job is that I get along with my team and other people outside of my department. And upper management alway make sure that you can always get more job experience. By letting you go to different type of work shops. – less
Cons: constant changing of productivity vs quality
Worked as a Beneficiary Services Representative ensuring that our clients either set up new accounts or received their payment as they requested. I learned how to be more sympathetic when dealing with people during their time of grievance and how best to accomplish making our clients happy when working with multiple areas. Worked with a variety of very – more... intelligent and devoted associates whose main goal is to make our clients a priority. The hardest part of the job was notifying family that we are unable to complete their request due to incomplete paperwork, but in the same aspect the most enjoyable part was being able to help other families with a financial surprise that they may never have known they were entitled to. – less
Specialist (Former Employee), Denver, CO – January 4, 2014
Cons: poor training and advancement
I was there 9 yrs, changes brought lots of people to unemployment. Rather then proper training they outsourced. I worked very hard put all my passion into the place and for a short time there was rewards even if it was just a thank you. No more appreciation, every man for himself. CYA cost people integrity and jobs. Tiaa cref of 5 yrs ago vs now was – more... amazing and worth getting up in the morning. Sadly things changed and not for the better. Benefits were cut. Sad state it is now in. – less