Customer Service Representative
WearMagic - Cincinnati, OH

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WearMagic, a leading supplier of imprinted sportswear to promotional products distributors and collegiate bookstores is seeking a Customer Service Representative for a fast paced environment. This position requires the ability to handle calls, emails, and enter orders, resolve questions, and do it all with accuracy and speed. Our company is a quick turn environment and requires ability to think and act quickly. The person hired will own the customer order from start to finish. You will be expected to perform in a professional manner and be willing to do what it takes to get the job done.
Responsibilities listed below are an outline, as part of this team we all do what needs to be done. Data entry accuracy, problem resolution, and speed are key to performing well.

Responsibilities:

  • Support independent reps in the field.

Enter orders: Follow the processing of each order through completion and shipping, including: Making changes. Obtaining approvals. Scheduling actual production.

  • Use daily reports to monitor and track all open orders belonging to assigned accounts.
  • Communicate with customer and sales, via phone and emails. Heavy contact all day.
  • Order Entry, Phone contact, Communication with production, purchasing, and sales constantly.
  • Processing and communicating the Art work process from acceptance thru approval is a daily event.
  • Quoting cost to customers
  • Processing UPC codes, Invoicing, and other data entry areas, as needed
  • Required Job Skills:
  • Strong work ethic, energetic, fast learner
  • Friendly, outgoing personality
  • Positive attitude ,Team oriented, Ability to work under minimal direction
  • Data Entry experiences a must.
  • Familiar with AS400 a plus

WearMagic offers a competitive pay rate, casual working environment and a comprehensive benefit package including Medical, Dental, Short Term Disability and company paid Long Term Disability and Life Insurance. We also offer a 401k plan with generous match.


Indeed - 12 months ago - save job - block
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About this company
TSC Apparel is a wholesale distributor of brand name imprintable active wear. The company has been serving the imprinted sportswear, uniform...