Description: TSC Apparel is a wholesale distributor of brand name imprintable active wear. The company has been serving the imprinted sportswear, uniform and promotional products industries for over 25 years. Our philosophy is simple: a visible, continuing commitment to our people promotes a positive attitude, positive work environment, and outstanding customer service.
Responsibilities include but are not limited to:
- Answer inbound customer service calls and emails from both internal and external customers
- Assist customers with returns, account and shipment inquires
- Handle escalated customer service issues
- Provide assistance and support to call center representatives
- Place orders via phone, email and fax.
- Follow up with customers regarding order status, pricing, stock availability, and shipment tracking.
- Help grow existing customer base through sales and service.
- Able to assist business in other functions as warranted
Ability to utilize operating systems and company website to enter and track orders, check inventory availability, etc.
- Good PC skills: Outlook, Excel, Word.
- Excellent verbal and written communication skills.
- Strong initiative, self-motivated, sales orientated.
- Prior customer service experience
o Senior-level or Supervisor experience a plus
- Ability to create e-mails, letters or faxes with appropriate product/services required.
TSC Apparel offers a competitive salary, a casual working environment and a comprehensive benefit package, including Medical, Dental, Short Term Disability and company paid Long Term Disability and Life Insurance. We also offer a 401k plan with generous match!