Senior Customer Service Representative
TSC Apparel - Cincinnati, OH

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Description: TSC Apparel is a wholesale distributor of brand name imprintable active wear. The company has been serving the imprinted sportswear, uniform and promotional products industries for over 25 years. Our philosophy is simple: a visible, continuing commitment to our people promotes a positive attitude, positive work environment, and outstanding customer service.
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Responsibilities include but are not limited to:

  • Answer inbound customer service calls and emails from both internal and external customers
  • Assist customers with returns, account and shipment inquires
  • Handle escalated customer service issues
  • Provide assistance and support to call center representatives
  • Place orders via phone, email and fax.
  • Follow up with customers regarding order status, pricing, stock availability, and shipment tracking.
  • Help grow existing customer base through sales and service.
  • Able to assist business in other functions as warranted

Qualifications:

Ability to utilize operating systems and company website to enter and track orders, check inventory availability, etc.

  • Good PC skills: Outlook, Excel, Word.
  • Excellent verbal and written communication skills.
  • Strong initiative, self-motivated, sales orientated.
  • Prior customer service experience

o Senior-level or Supervisor experience a plus

  • Ability to create e-mails, letters or faxes with appropriate product/services required.

TSC Apparel offers a competitive salary, a casual working environment and a comprehensive benefit package, including Medical, Dental, Short Term Disability and company paid Long Term Disability and Life Insurance. We also offer a 401k plan with generous match!


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