Sr. IT Help Desk - Full Time Employment
TTC, Inc. - Fort Eustis, VA

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Company Profile

TTC, Inc. provides Information Technology services to DoD and civilian agencies: customized
application, software and database development; Help Desk support; network design and
installation; Information Assurance; SharePoint development and support; data center
networking; information assurance and unified communications design.

As evidence of our company’s prior success, TTC was awarded the TSA’s 2010 Office of
Security Technology Innovation Award. As a proud recipient of this award, we acknowledge
that it represents a true commitment and dedication to our customers and their mission.

Role and Responsibilities

  • Provide training in a classroom setting to military and DA Civilians using prepared material
  • Provide individual support and training in a help desk setting
  • Present briefings and other presentations as required
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks.
  • May lead and direct the work of others. Typically reports to a supervisor or manager.
  • A wide degree of creativity and latitude is expected.
  • Demonstrate experience and an ability to assemble and configure new hardware, diagnose and correct hardware problems, perform upgrades and install new or replacement hardware.
  • Provide support for hardware such as servers, network attached storage (NAS), storage area networks (SANs), switches and routers to include wireless support.
  • Demonstrate experience with implementing security infrastructures, programs and controls. Understand how to operate security devices that are network and system compliant within the requirements of a desired security posture or state.
  • Provide support for Microsoft operating systems such as Windows 2003/2008 Advanced Server, Windows XP/Vista/7. Provide support for Microsoft Server applications such as SQL Server.
  • Diagnose and correct operating system and server application problems. Experience in a help desk setting which answers user questions and troubleshoots user issues. Experience in investigating, resolving and escalating and documenting support issues.

Knowledge Required Qualifications and Education Requirements

  • High School Education required, Degree preferred.
  • Ability to obtain and hold a DoD Secret security clearance
  • CompTIA Security+ Certification
  • Windows 7 Certification

Preferred Skills

  • Excellent interpersonal skills in a variety of settings
  • Professional appearance and demeanor
  • Ability to schedule and complete multiple tasks

*Health Insurance.
*Dental Insurance.
*Vision Insurance.
*401K retirement plan.
*Life Insurance.
*Short-term disability.
*Long-term disability.
*Vacation/Sick leave (three weeks per year).
*Paid Federal Holidays (10 days per year).
*529 College Savings Plan.
*Premium Only Plan (POP).
*Medical Flexible Spending Account (FSA).
*Dependent Care Flexible Spending Account (FSA).


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