A typical day at work would be arriving at 9am. Sitting in my chair and getting logged into my pc to start taking calls. I would answer calls from all different phone queues. I had technical support, customer service, card services, and management line all incoming in a day. What I learned from H&R Block is that even if you work till the last day it does not mean you will have a job at the end of the day. Management was awesome. They came around and talked to everyone to ask how we were doing and made us feel like we were important. The hardest part of the job would be not able to find the answer for an issue. Although I had access to more things than other people I did not have full access to complete some of the task I was informed to do. The people made it fun to work there.