Talk2Rep's Quality Assurance for our inbound customer services promote internal and external feedback cycles with our call centers and our client to monitor the performance of the Representatives effectively and efficiently. We have a proprietary software solution solution that helps our Representatives continuously improve their customer care and customer – more... acquisition skills. Many of our clients use our Quality Assurance program to monitor activity and make real-time changes to their applications. Such unique inbound call center options include Real Time Digital recordings of data and voice captured and forwarded randomly and sent to our Clients via email or secured FTP.
Talk2Rep Inbound customer services also uses our Quality Assurance program to help set production, service levels and quality goals. We develop evaluation forms with our clients to ensure we are rating your service representatives on all pertinent criteriaduring customer contact. Keeping abreast of the trends and tendencies that become apparent through the use of our program ensures we are running a highly effective and efficient operation for each of our clients. The result of our rigorous Quality Assurance means Accurate Data Capture and a superior customer experience. – less – More from ZoomInfo »
Talk2Rep Employer Reviews
New offices are AWESOME!
Call center agent (Current Employee), Ft Lauderdale – May 20, 2013
No benefits, low pay, no room to advance
Sales rep (Former Employee), Tamarac, FL – January 9, 2013
Productive and a fun work place
Customer Service Representative (Former Employee), Tamarac, FL – September 21, 2012
Great work from home
Operator/ Independent Contractor (Former Employee), Home – August 2, 2012
Marketing and promotions
Marketing Promotions (Former Employee), Tamarac, FL – April 24, 2012
Working at Talk2Rep
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