A typical work day starts with me coming in and setting up computer labs for testers, once the testing students arrive, I assist them with the sign in process, set computer for the test, monitor the testers on surveillance, once the test is completed, scores are printed out and recorded.
I have learned better customer service, compassion and empathy for all cultures, as well as knowledge of various tests.
Management is progressing to become much better.
I consider my co-workers as my friends, we are a family, we work well together, and respect one another.
The hardest part of my job is, when new semesters begin, it gets very busy. Dealing with students and families that do not want to go by the college rules and blame us for their mishaps, presents a frustrating, but solvable challenge for me.
I truly love my job, I feel happy and blessed everyday to get up and have the opportunity to go to a job that makes my day. Meeting new people, dealing with the complaints and struggles of new students, their families, and faculty and being able to help and respond to their needs in a positive, compassionate way, fulfills and completes me every day in every way possible.