Culturally Diverse Company with international difficulties
Label Coordinator (Former Employee) – Midland, MI – June 28, 2016
This company is based out of Mumbai, India, and is known for hiring bodies to fill business professional services such as customer service, data entry, develop process documentation and other general roles that businesses may need to farm out. Their process documentation is impeccable, but does not allow for any discrepancies in a process that may occur.
Management is focused primarily on meeting numbers and metrics, with little patience or desire for understanding of individual intricacies. My actual job was something way outside of the "normal" business services and as such I was sidelined, ignored, and generally treated like a second-class citizen.
While I enjoyed the work that I did and had a fantastic rapport with the client, I was dismayed by the lack of attention or attempt for understanding from management and "chain of command".
There was zero advancement for me with the position that I did, and since nobody made the effort to understand what I actually did, more and more work was forced upon me with no additional compensation until I was being "punished" for not meeting metrics goals.
Benefits, close proximity to clients, worked within a client-owned building with many perks such as a cafeteria.
People treated (and called) "resources", focused entirely on "metrics", lack of compensation for additional duties.