Pros: Health benefit and compensation
Cons: Limited headcount
Typical day at work is communicating with global users resolving issues which are common applications like outlook, Citrix and dealing with Active Directory. I've learned a lot regarding Global Service Desk processes and support, prioritizing issues that affects an entire region or multiple users and communicating with different support engineers with different support platforms. I report to different supervisors, depending on what schedule I would be given which cannot be beneficial in the long run for the growth of the associate. I get along with most of my co-workers, specially those who have the same goal as I and attitude towards assisting users, proving excellent support. The hardest part of the job is when I tend to treat everday as the 1st day of the week. Being ultra serious with request and incidents raised by users on a daily basis. The most enjoable part of the job is when management notices the hard work you have done.