TCF Bank Employer Reviews

I love coming to work and make people laugh when I come in. What I learn when I work there is that no matter what u have to work very hard to get people to get accounts. During my stay there working with my co-workers was very fun, positive attitude, outgoing. Most enjoyable part of the job was meeting alot of people and have them to come back and and – more...  come to you personally. – less

assisted customers with account inquires via telephone in high volume call center

learned to cross sell products, cash handling, customer service, and audit.

Satisified just felt job was not secure enough when the whole region was being fired every other day!

Resolve routine problems and take the necessary action to satisfy customers
Research and analyze each situation thoroughly to ensure information to customer is accurate, complete and timely
Handled more than 150 inbound calls daily
Respond to customer question, inquiries, requests and problems accurately, concisely and appropriately
Take ownership of – more...  customer concerns and strive to be the primary connection between the customer and TCF Bank – less

processed teller transactions, went on offsite events to promote products, made cold calls, etc...

I was always early and always willing to do what it took to/ i learned that everyone has there opinios about things and has to take crticism well.

A typical day at work would be to help the customers with their needs such as; deposits, withdrawals, transfers, etc. Open or close the branch (dual control). I learned a lot about customer service, how to act in difficult situations. The most enjoyable part of my job was everything.

Pretty much what you'd expect from a job at this level. Low pay, turnover, and pretty bad treatment. If you're at a fast paced branch, expect to be reasonably busy, if you're at a slow branch, expect to take 10 customers all day, without being allowed to sit. There are no benefits for new employees. Turnover rate is very high. You will be paid between – more...  9.50 and 10.50 depending on how long you stayed at your last job -- education does not matter to them, even if you have 2 degrees over your manager. Co-workers are nice, better than what you'd find at most retail. The most enjoyable part of the job is going home at the end of the day and forgetting about it until your next shift. Your entire future with this company, including performance, promotion and everything and anything else will be judged SOLELY on how many accounts you sell. You can be terrible at everything else, but if you sell accounts, they will promote you. Selling accounts involves cross selling at the line, and 'going in aisle' which means bothering strangers to open accounts. It's basically being a door-to-door insurance salesman, except you're going up to people in a store trying to get them to open accounts with poor features and lots of charges. – less

good bank great working people i had a good time and got a chance to learn banking industry

Ops Spec III - Complete Loss Prevention reports consisting of Carreker, Exception, Hot Files, NNSF, 25K and other small tasks.

Carreker + Exception + 25K: Review, analysis and make decision on accounts with deposited checks. Call on checks and collect information from banks and makers. Catch bad checks (counterfeit, closed accounts, fraudulent, nsf, – more...  no account found, altered, etc.).

NNSF: Review checks from accounts to pay or return them.

Hot Files: Hot file customers who have attempted to de-fraud our bank. – less

TCF is a entry level work enivorment that can prepare you to deal with any situation.

great place to work upper management are very approachable
collection of mortgage payment or making arrangments to keep customers in their homes.

I liked the tasks of the job just not the managment. Most of the male managers were creepers and our female manager was crazy

The place is great if you enjoy helping people and if you can handle adverse situations.

I was a manager at TCF Bank and I could absolutely not stand working there anymore! The executive management is extremely lazy and they spend more money on them going to Colorado, Minnesota and San Diego while the frontline staff can not get small trinkets when talking to prospective customers. The management is extremely vague on their expectations – more...  and expect you to turn nothing into gold. Also they pay less then most of the other banks and the staffing is horrible. If you go and work for this company you will be burnt out in less then 6 months and be upset with lack of a vision. One last thing, the executive in charge of Arizona lies to the management about promotional opportunities and states that they will be opening more branches any time now and to just wait. I have heard that lie for 3 years now. They really treat their employees poorly and that is why they have extremely high turnover rates. They are always hiring because once people see how this joke of a bank is ran they seek out other employment. I wish I had looked for a job earlier and not believed that better opportunities were around the corner.. – less

The compensation is good along with bonuses that are sales driven. Pressure/ impulse sales can make you feel uneasy if you are not a sales individual.

If you like people this is the perfect place. Easy to advance, the work is not hard, wish I would have stayed.

Selling accounts to customers may be difficult, nice laid back atmosphere

Every one at TCF is very nice its a job where you learn a lot of how a bank runs. Its a very customer friendly environment.