A work day really depends on the location of the branch you work for. If the branch gets a lot of foot trafic, then the day will be very buisy with transactions,ecpecially friday and end of month/begining of month. At times it does get hectic, but those experiences teach you pacience and understanding when someone is upset and grace under presure when you need to inforce the rules when you are strained to bend them. When all else failes, the support of your coworkers help. What I enjoyed the most was the interaction with customers and forming relationships, as well as problem solving when it comes to diferences in the customers accounts. What was the most stresful was presure to open new accounts when the majority of the clientel already have accounts or multipule accounts and wouldnt be in thier interest to open more.
Interaction with customer, incentives to do better
it was fun convincing customers to open an accounts that could save them more money and handle their depositing and withdrawing daily life. Most customers were satisfied and happy with the service i provide to them, especially the trust they wait in the line to talk with me.
Responsibilities included the direct solicitation and selling of various products ranging from home equity, auto and installment loans to credit life and disability insurance and checking accounts, as well as supervise office personal. Won first place in three consecutive lending contests.
Service Support Processor (Former Employee) – Minneapolis, MN – August 6, 2016
My day consisted of working with deposits to client accounts, general ledger work. Also assisted in the fraud area.. My leaders were great to work for, listened to their employees and was always willing to work with them. The hardest part of my job was the salary, TCF just does not pay that well. The most enjoyable part of my job was my co-workers and knowing that I would have a great day when I pass through their doors every morning!
Had a great experience at TCF except for HR being not willing to negotiate and very opinionated. I worked with fun and humorous people who worked hard to achieve common goals. Upper management is very accessible to even entry level employees! Extremely open to moving you around to different areas of the corporate offices and there is substantial room for growth and moving up in rank. Plymouth building is slightly depressing in the finance area because there are only a few windows. Otherwise a great place to be.
friendly staff, room for growth, great learning environment, networking lunches, great executives
HR is not willing to negotiate, some lazy employees, not sufficient training
Teller Customer Service Rep (Former Employee) – Chicago, IL – July 17, 2016
The only thing that bothered me about TCF is I felt they have this revolving door situation going on because of theft. Working here be on point follow all protocols and company policies, being too comfortable can lead to you facing harsh consequences.
Supervisor (Former Employee) – Niles, IL – July 12, 2016
TCF National Bank typically was an busy work environment. Customer service is number one with this company. Building strong relationships with new and current customers is the primary focus. Management wants to see you grow as an employee and are always looking for each employee's next step in the company. Job was very enjoyable!
Gateway One Lending and Finance--worst company EVER worked for
Employee (Former Employee) – Frisco, TX – July 11, 2016
This company sells you on culture because unless you are in sales, they will never pay you up to standard. Sales runs the operations in auto finance which is a huge conflict of interest within the industry standards. Their policies are murky at best so they can be as loosely interpreted as possible. While they talk about change, they are too far behind in their processes to make any significant changes and the dealers like them for that reason. Very easy to manipulate.
It was a job
With TCF as its backer, just expected so much more.