Customer Repair Representative (Current Employee) – Madison, WI – November 28, 2017
Managers keep telling employees that they are important and we need to help every customer. But, actions speak louder than words. Everything is determined by numbers. The ruder you are with customers and faster you get to the next call, the more likely you are to get promoted, get a preferred shift, and get days off that you want. Everything is determined by your numbers with no regard for the customers.
IT Architect Intern (Current Employee) – Madison, WI – November 13, 2017
Developing production displays within a software. Learned how businesses operate, and development within a company. The most enjoyable part about this job is the people I work with making it a fun atmosphere.
Level 2 Customer Support Team (Former Employee) – Pequot Lakes, MN – November 3, 2017
Rapidly expanding company that wishes to maximize their dollar by constantly expanding support responsibilities and not not hiring new staff to handle the extra support load. Every month to two would have to learn additional and new telecom/cable television services with rushed and minimal training after company bought out yet another local provider. Pay was largely stagnant and support responsibilities constantly snowballed. Management was largely unsympathetic to support staff which resulted, in combination with the constantly shifting support duties, a very high turnover rate.
Exhausting work with minimal training and minimal support from upper teams and management staff.
Work place culture promoted a lot of team activities so the members would get to know and work well together. The company dedicates significant resources through training and other activities to build team chemistry.
I worked for TDS for 13 years and had several promotions. After the leadership team changed it started going downhill with a my way or the highway mentality. For the last 5 years of my employment, they were downsizing because they didn't have a solution to be competitive. I enjoyed most of the years with the exception of the last ones because everyone was job scared. The market collapse of 2008 coupled with their reorganizational efforts placed the company in a downward spiral. I would assume they have recovered to a certain degree now and I think they have good product and service offerings.
Fun job with occasional issues that are due to issues with service
Customer Service Representative (Current Employee) – Monroe, WI – August 29, 2017
All in all a great place to work.
Only issue is job is dependent on how you handle customers and how quickly. This can be affected by customers ability to listen or experience with issues of service. The more problems they had or more unwilling to listen usually leads to more frustrating time or issues while working. Some of this can be remedied by using empathy.
I do feel some of the work requirements could use a little relaxing but with the way all places run now its about the money which I understand. Its not the hardest to meet standards so long as you focus or you dont have many changes hit at once. Since this is a technology driven job changes do occur at regular intervals, usually for the better.
They claim to promote from within which I have little to see myself save from within your own department.
Good Benefits, Decent Healthcare, Nice Discounts
Strict schedules that are not too forgiving, customers can be stressful
We work in a fast paced environment. We are given tools to succeed in our position and go above and beyond with our customers. Each department has a sales coach that encourages you and gives you help if you are struggling in sales. Great work environment.
You will receive a lot of calls from customers who have data,VOIP, or Cable TV issues. Most of them are willing to let you fix the problem and are grateful, but you will get at least one nasty customer every day that thinks you owe them the world.
Customers will drain you, but the company itself is a good company.
Good company overall ,a lot of micro management due to I feel one local manager in the 13 years i have worked under this person I have seen 13 people come and go in a department of 8 that in itself speaks volumes and yet I am still here and the only one who could change my own situation, aside from that good benefits, vacation co-workers good other than their inexperience due to turn over.Company does stay on top with current equipment for customers and tech gear
close to home
working for a sometimes, child- like, person with no chance of moving up, unless I want to be someones lap dog!!
Cable Technician (Former Employee) – East Norton, Pa – June 5, 2017
TDS was a small company that provided telecom installation services for large and small businesses. Their were out of state installations. Telecommunication technology had change to voice over right so I asked to be laid off because I couldn't meet my bill,my hour became erratic
Field Service Technician (Former Employee) – Saint Marys, GA – May 11, 2017
I have learned lots of things at TDS but the company doesn't listen to the employees on how to improve things. They had subpar equipment that barely worked. The modem/routers that were given too customers would work great hard wired but the wireless was awful it was weak and at tops would only shoot out 36 Mps. We were told to just lie too customers.