Teller (Former Employee) – Indianapolis, IN – August 15, 2013
TCU was a great place to work several years ago, unfortunately it has taken many turns in the wrong direction. They staff the branches with little to no people in them - which is bad for members as well as emergency situations if people "call in". Everyone has been sitting on "pins and needles" because of people getting fired left and right with little to no explanation.
While incentive plans have become harder to obtain, and lesser dollar amounts - the credit union stressed the importance of saving money. Great idea, if it wasn't during the exact time the new president and CEO was having his office completely remodeled at the company's expense.
Loan Officer (Former Employee) – South Bend, IN – September 28, 2017
I was very successful in my position. My issue was with my department co-workers. They were VERY unprofessional and cruel. Non supportive or helpful back stabbing I got along great with my Manager, but the department had very little managing. If an issue occurred the manager would tell you to take it up with the fellow employee rather than deal with the situation. Which made it hostile and negative. I was employed with TCU for a very long time it was hard for me to leave but it became to hateful with in my department.
Associate Analyst - Commercial Loans (Former Employee) – South Bend, IN – August 30, 2017
TCU doesn't have an official internship program but it was a great learning environment. My boss and his staff were all trained in "credit analysis" programs and they passed on that knowledge. Everyone I worked with and everyone I met was very professional. If I had planned to stay in South Bend after school I would have loved to continue at TCU.
Great Learning Environment, Accepted as a Professional
Teller (Former Employee) – Beech Grove, IN – August 22, 2017
The amount of work required with the revolving door of employees combined with the mandatory sales output, left me feeling underpaid and under appreciated. Sales numbers were more valued than actual industry knowledge and professional connections with the member base. Oftentimes, people were brought in for higher positions rather than promoting from within to show appreciation and value for time spent in the organization. The numbers game made the working environment very stressful, especially when pitted against your coworkers for the same sales. However, I did manage to form memorable connections with the member base and a select few coworkers, making the job almost worthwhile.
Bank Teller (Former Employee) – 110 S Main Street South Bend, IN – June 19, 2017
Working at Teachers was a good opportunity to be in a environment that was way different from fast food & retail. Handling big amounts of cash, doing night deposits making sure they was done before the Credit Union opened. Doing widthdrals to deposits day by day making sure all information was shred before a member did their business.
Loan Officer (Current Employee) – Indianapolis, IN – June 5, 2017
I enjoyed helping our members achieve the goals that they requested for mortgage financing. A typical day included meeting members, assisting my peers with financial training, and supporting the Operations team in a positive manner.
Member Service Representative (Former Employee) – South Bend, IN – January 4, 2017
-Assisted members with their financial needs by discovering PNOs and providing any and all information on credit union financial services over the phone, via mail and email, etc.; -Was responsible for discovering problems, needs, and opportunities by listening for clues in conversations, asking questions, and researching the member’s accounts; -Was responsible for determining the member’s awareness in solving the PNO, decided the best product or service and recommend it by discussing it or directing the member to the appropriate person.
Teller (Former Employee) – Indiana – December 28, 2016
I was there for three years and never got the chance to see anyone move up. They were always "right sizing," aka down sizing. Went from 5 full time employees down to 3 in the three years I was there. Went down from 8 total tellers, down to 4. They took away our one hour lunches, down to half hour lunches and we were required to meet sales goals and make five sales telephone calls per day. Also, they wanted you to be trained in customer service to help the loan officers, but would not offer any more compensation for this skill or harder work being completed.
Flexible with family issues such as child being sick, funeral, etc.
Member Service Representative (Current Employee) – Noblesville, IN – August 23, 2016
There is little room for advancement. Pay is not competitive for the duties that have to be performed and what is asked of employees. Not willing to work with community involvement with Not for Profit organizations.
Payment Processing Clerk (Current Employee) – South Bend, IN – May 25, 2016
This department is better than being a teller, but once you are in its a standstill. So much work has to be done each day and on top of that they always find something else to add to the departments work load.
Negative place to work with undefined plans or expectations
Research Analyst III (Former Employee) – South Bend, IN – February 13, 2016
Lots of management changes and an "ADHD" mentality... can't stay focused on a plan long enough to see it through. Management likes to start a plan and then move on to something else, therefore leaving expectations up in the air as to what is important. It is impossible to do it all and therefore life balance suffers. Long hours and all night work days go unnoticed or rewarded.
Lack of growth/professional development, lack of leadership