Regional Manager / Sales Service Manager (Former Employee), Lake Mary – January 9, 2014
Managed from 1-8 Assistant Managers/Team Managers (Teams of 15-30 frontline assoc.) • Developed each Assistant and Team Managers to manage their frontline associates and ensure their performance is meeting company expectations on a daily/weekly basis. • Developed relationships with 67 District General Managers, eight Area General Managers and four Regional – more... VP Sales Managers. Ensured continuity among each Assistant Manager within their respective regions. • Ensured that the marketing investment throughout the country was being appropriately addressed by the sales team, covering all territories where the company is doing business. • Addressed sales and APC issues while maintaining a good working relationship with both marketing and sales teams and all other departments. • Compiled reports to monitor performance metrics. • Introduced checks and balances to ensure call quality. Listened to associate’s calls for accuracy and offered feedback, advice and when necessary additional training. • Work with other departments to ensure proper workflow throughout the entire process. • Conducted training on new telephone and computer technologies in the call center. – less
A learning experience on how to imporve and empower consumer on Job placement.
Job Placement Specialist (Current Employee), San Marcos, TX – March 20, 2013
Pros: travel and meeting new people
Cons: no healthe care
Finding jobs on line, making cold calls, researching employment industries, meeting with consumers/employers, and getting to know their needs and interest. I learned how to be an advocate for people with disabilities. Time management and making work week schedules as needed for job's related situations can be sporadic and demanding. Self-employed; but, – more... work closely with the Director who stresses the importance of accurate information written or orally and the most enjoyable part of the job is when you actually find a job placement and successfully job coached a consumer that you know he/she is making a difference at their job and contributing to their community . – less