Pros: free tea, fairly easygoing clientele, beautiful products
Cons: stressful, low pay
A typical day involves opening or closing the store, keeping records, scheduling breaks and assisting customers. The turnover is insanely high and we are often short staffed, which leads to zero work-life balance. You will be called in on your days off. You will be called to discuss work off the clock. The commission (which you only make if you make sales goals) is 2%, the worst in the industry. The company culture is to put in hours off the clock. The pay is horrid. I have gone 3+ years with $1.25 total in raises. (That is with excellent performance reviews. Anything less than excellent, you get nothing.) Not to mention our area manager will push back performance reviews up to 6 months for no reason. Upper management is the worst. They are rude, pushy, and inconsiderate. Rules and regulations change constantly and they often do not communicate changes and promotions to us in a timely manner. If it were just me and my team helping customers and sharing our knowledge and passion for tea culture, this job would be amazing. Corporate turns it into a hellhole.