The Clinical Systems Engineering Department is responsible for the creation, maintenance, and support of a clinical technology roadmap to assist our institution in device integration issues and to effectively interface/integrate clinical technology needs with IT security, infrastructure, processes, and field services functions. Main components of this roadmap will be (1) Reliability, availability, and performance of clinical systems, (2) System Selection, Integration, and Engineering, and (3) Care givers situational awareness (workflows and application functionality). The Clinical Engineer is responsible for the operational administration and management of the applications, hardware, and configuration of systems that support the automatic capture of readings from biomedical devices into a standard HL-7 format that can be reported to Epic. This person will be the focal point for troubleshooting problems and identifying the correct support resources needed to correct any data flow problems. The Clinical Engineer will also ensure that processes for integrating any new devices are followed and testing completed before new devices are allowed to transfer information to Epic.
DUTIES & ESSENTIAL JOB FUNCTIONS
1. Perform daily system monitoring including ensuring that automatic data collection is functioning correctly, reviewing logs for hardware and software.
2. Troubleshoot problems end-to-end, identifying potential root cause, coordinating service/support between Clinical Engineering, IT, Network support, server support, medical device vendors, MDI application vendor and Epic application support.
3. Assist with and participate in Clinical Systems Engineering technology assessment and technology deployment projects.
4. Work with IT to coordinate security management process including risk and vulnerability analysis and related documentation associated with interconnected/integrated medical systems
5. Work with clinical and application stakeholders in developing specifications for new interfaces.
6. Test and provide quality control for implementation of new interfaces.
7. Assist Clinical System Engineering Manager in the planning and development of new hardware and software interfaces by MDI application vendor.
8. Provide technical and administrative support for other Clinical System Engineering staff – i.e. will assist in the implementation, integration and support of new medical systems at UCSFMC.
9. Other duties as assigned.
OTHER FUNCTIONS AND RESPONSIBILITIES
1. Communicates effectively, works productively and cooperatively with other UCSF Medical Center departments.
2. Participates in Medical Center Committees as needed.
3. Demonstrates a clear understanding of, and consistently adheres to all Medical Center and department policies and procedures.
4. Attends and actively participates in department and facility meetings and classes, including annual fire, safety, and disaster programs.
5. Follows safety procedures, operates equipment and performs job related duties in a safe manner which prevents accidents from occurring.
6. Demonstrates sensitivity to diversity and acceptance of patients, families, visitors, and co-workers regardless of race, gender, life-style, religious or cultural beliefs, or disease process or treatment.
7. Demonstrates commitment to quality through continuous organizational improvement.
8. Exhibits a customer/supplier philosophy that emphasizes both internal and external relationships; identifies both customer and supplier needs/expectations and strives to exceed them.
9. Treats others as customers and fosters this philosophy throughout the organization.
10. Actively participates in, and facilitates others to utilize the current performance improvement model.
11. Demonstrates responsibility for ongoing personal development, professional growth and continuing education.
12. Performs duties in a self-directed manner with minimal supervision or direction.
13. Ensures that routine and priority tasks are completed within established departmental time frames.
14. Other duties as assigned.
1. At least 8 years of experience in a Biomedical or Clinical Engineering department of a medical center.
2. In depth knowledge of medical device technology.
3. A Bachelor’s Degree in Clinical Engineering or Information Systems, graduation from a school with an equivalent curriculum, or an equivalent combination of education and experience (More than 5 years of quality management experience in a similar position may be substituted for a health care professional license or the bachelor’s degree).
4. Certification in Epic Bridges.
5. Operational Familiarity with Epic’s Inpatient and Anesthesia modules.
6. Experience with server and network monitoring tools and designing system interfaces is required.
7. Basic understanding of EDI concepts including basic structure of HL-7 standard and how information flows from one system/ application to another using HL-7 format.
8. Strong interpersonal, written, technical, and analytical skills.
9. Ability to manage multiple assignments and projects independently and simultaneously.
10. Strong problem solving and analytic skills; able to use knowledge of systems to identify source of problem quickly.
11. Strong understanding of server operations, network operations, security, Wi-Fi networking and cabling.
12. Ability to travel as required.
13. Ability to demonstrate excellent judgment, attention to process and detail. Follow up on relevant clinical/equipment issues.
14. Discretion, confidentiality, tact, and ability to deal with sensitive issues.
15. Able to prioritize multiple deadlines and dependent activities.
16. Ability to work independently and in a team environment.
1. Expertise in end user devices including Windows desktop/laptops and operating systems.
2. Quality improvement or patient safety knowledge and experience preferred.
3. At least 1- 2 years’ experience in the Equipment Management Database is highly preferred.
4. Experience with Epic Hyperspace Summer 2010.
5. Demonstrate understanding of a Medical Center’s operations and health policy trends.