The Director of Operations (DO) has overall responsibility for all operations and logistics for TEK Products’ Distribution business segment. The following departments and people report to the DO: Warehouse and Logistics, Warehouse Manager; Customer Service, Customer Service Lead; Purchasing, Lead Buyer, Web, Web Image and Content Lead.
Primary Responsibilities and Duties
The incumbent is responsible to insure that systems and resources are in place to effectively conduct business. This includes, but not limited to, the sourcing of all materials, receiving and storing of products, accepting and fulfilling customer orders and completing customer shipments.
Insure that the staff of personnel is trained, capable and effective. Lead the employee development and review process. Develop incentives and a climate for offering opinions and recommendations for improvement.
Establish and monitor day-to-day and annual goal, objectives, plans and budgets for the Distribution division departments.
Manage to the achievement of said goals in the areas of customer service, quality, financial performance and asset utilization. Allocate resources, review progress and make mid-course corrections.
Provide leadership and vision to the organization by assisting senior management with the development of annual and long range plans and with the evaluation and reporting of progress on plans.
Ensure the development and compliance to department, company and regulatory policies and procedures.
Collaborate with sales and marketing to improve efficiency, drive value and enhance the customer-experience.
Ensure that facilities maintenance is completed and documented to assure a safe, productive and compliant work environment for all employees.
Skills and Knowledge
1. Understand Eclipse ERP software system, tools and reports available.
2. Working knowledge of TEK web site.
3. Understand customer requirements and demonstrate knowledge of same.
4. Understand TEK supplier quality metric.
Four year degree in related field.
Five years experience in a supply chain management role including customer service, purchasing, or logistics.
Proven skills in business management, planning and financial oversight.
Demonstrated knowledge of business finance.
Demonstrated ability in basic computer skills.
Excellent, proven interpersonal, verbal and written communications skills.
Demonstrated ability to manage and supervise a staff team.
Effective problem solving and mediation skills.
Demonstrated ability to multi-task and work in a fast paced business environment.
Proven ability to cope with conflict, stress and crisis situations.