Pros: really educational and fun work, great co-workers, huge variety of equipment to work with
Cons: poor (upper) management
While working for Tekserve as Rental Department Manager I worked hard to maximize rental services and revenue while maintaining high customer satisfaction. I was responsible for managing staff, book-keeping, and an inventory of more than 300 Apple computers and devices (hardware repairs, software updating, image updating and maintenance, etc.)
Upper management consisted of several partners in the company and each partner did not have any previous management experience. It was often difficult to track them down and each individual partner had a different idea of what the department should be, which often led to conflicting instruction and/or advice.
My co-workers were extremely knowledgeable, talented and great to work with.
I really enjoyed providing solutions for customers working on projects both large and small. The challenge of custom tailoring a setup for each individual taught me a lot about all things Apple, as well as IT and problem solving very specific setups.
On extremely busy days it could be very difficult to handle the large amount customers in need of equipment and support. Yet with help from the department's staff, as well as from other departments, there really was no day we couldn't handle.