Software Tech (Former Employee) – Paragould, AR – January 23, 2017
I learned how to talk customers over the phone to fix their software, step by step until we was able to send their orders. I had a 95% success rate. The other 5 was usually due to bad modems. But I enjoyed interacting with all our customers
vaction and sick pay
The soft ware I was working with was being faded out.
Customer Service Rep (Former Employee) – Remote – February 1, 2017
That's about it. You can't really advance in the company and the pay isn't very competitive. It use to be fun in the past but anymore there is too much gossip and drama and the numbers are stressful when you have management breathing down your neck all the time.
Customer Service Reprensentative (Former Employee) – Paragould, AR – September 8, 2016
My employment with Teleflora was terrible to say the least. I was a seasonal/long-term EC agent, and I was in charge of reading e-mails the customers sent us, which tended to have either complaints or order changes, and then taking the proper steps to insure customer satisfaction with their order. While training was provided, the training was rather vague, as I ran into various numbers of problems after the short (3-day) training course ended. The atmosphere in which I worked was very sordid and dreary. The lighting was very poor, as the energy system was motion-activated, which meant that a certain area of lights would shut off if there was very little movement. There was very little color in the atmosphere and I worked in a 2-person cubicle. I sat at a computer for 40 hours a week, on top of my online education I was receiving at home. I was given two 15-minute breaks and one 30-minute lunch break. The problems were proving to be stressful, so I eventually left.
Senor Agent (Former Employee) – Work at Home – August 20, 2016
I loved the work I did there. Gets really fast paced during the winter months and they hire a lot of seasonal temps. They are phasing out a lot of their core work at home agents. Core agents are full time and work all year long. If you live in Oklahoma City they have a large brick and mortar call center though. Loved selling flowers to people. You need a lot of empathy for the funerals and terminally ill, but it gives you the opportunity to feel good about helping console those people. Of course, around the holidays you are going to sell tons of gift arrangements and that's a blast. You'll meet a ton of great people as co workers. I have made friends there that I know I will keep close the rest of my life.
Customer Service Representative (Former Employee) – Los Angeles, CA – July 17, 2016
Took inbound calls for sales and problems with orders, contacted vendors for information on orders, issued credits when needed. I learned just how much I enjoyed customer service work, I had already had experience as a customer service rep. Management was great they keep you informed of policy change and products, Home agent support was outstanding. I enjoyed connecting with my co-workers, the senior agents were quick to help you through a problem, great rapport between other agents. I did not find any part of the job hard. Most enjoyable part was interacting with people and helping them to the best of my ability to resolve their problems within company policy.
Able to work from home, scheduled hours requested, good experience
I could not find any cons with the company, if you did as told, you were fine
International Order Manager (Former Employee) – Paragould, AR – June 3, 2016
You were encouraged to build a professional relationship with the customers and your co-workers. A typical day at work was to make sure the customer had all the tools and help they needed to help their business grow. We offered a wide range of products and services to benefit each client. The company provided a lot of opportunity to interact with other employees and also many benefits to maintain a healthy life style. Management was very approachable and we were encouraged to express any ideas we had that could benefit the customer or the company. We were encouraged to embrace change and to treat everyone with respect. Sometimes it was difficult to access new information right away. There needed to be more consistency in updating front line customer service. The most enjoyable part of the job was helping customers and interacting with co-workers. The job was quick paced and challenging. It was very helpful to receive constructive criticism when necessary and to receive positive feedback for a job well done.
Very health oriented. We had a gym and also a personal trainer on site. Excellent benifits as well
Someimes difficult to access new information in a timely manner.
CUSTOMER SERVICE REP TELEFLORA (Former Employee) – Paragould, AR – April 4, 2016
This is a great company to work for. The only problem is when they need to reduce for slow season they find a way to let you go so they won't have to pay unemployment benefits.It really just depends on who you know and what position they are in to advance or stay there. My coworkers made it an enjoyable place to work,we would have parties almost everyday for one reason or another. My immediate supervisors were great about buying us lunch when it was so busy we did;nt have time to take lunch.
Customer Service Representative (Former Employee) – Remote worked at home – February 12, 2016
Very poor training when put into new position. I worked every year seasonally and was great at the sales. I was trained on the program well. Then last season they put me in another department with an old DOS program and did not computer train before putting me on the phones.
Sales Associate (Former Employee) – oklahoma ciy, ok – October 23, 2015
Assisted in sales of flowers and handled customer service issues through inbound calls. I like the fact that I handled various issues which kept me on my toes. The most enjoyable aspect of this job was the interaction with people because I'm a people's person.
The interaction with people in general.
This is a seasonal position would prefer a permenant position.
Email Marketing Manager (Current Employee) – Los Angeles, CA – August 11, 2015
Dated processes lack for an overall lack of productivity and innovation. There is also a lack of accountability and an overwhelming amount of red tape when attempting to make advances. Budget is a major issue. Super corporate environment.
Customer Service Representative (Former Employee) – Work at Home – March 10, 2015
I enjoyed helping customers choose floral/edible arrangements. Although it was a seasonal work at home position, it was very nice to be a part of someone's happiness. My skills as a sympathetic and empathetic listener also were important. It also gave me an opportunity to earn an hourly wage as well as bonuses.
Excellent benefits, not so good work atmosphere, horrible pay
Customer Service (Former Employee) – Paragould, AR – November 9, 2014
For such a large company, the pay is well below poverty level. Besides department management, the co-workers have positive attitudes, and are good to work with. Feeling appreciated as an employee, I feel, is very important, and helps for better employee performance. Sadly, management finds it easier to point out the employee's shortcomings, rather than praise them on a job well done. A typical day at work is rather stressful, considering the supervisors are right down your throat first thing in the morning, as well as sending demanding emails throughout the day. Everything else aside, I have learned more than just customer service skills, but also people skills.
excellent employee health benefits
horrible pay, very stressful work atmosphere, poor department management
National Accounts/Canada Accts Manager (Current Employee) – Oklahoma City, OK – August 21, 2014
working for the company is great. The people are awesome, great enviroment and good with helping you balance work and life. Supervisors are wonderful and fun people. Work hours fair. The benefits are good but there isn't a lot of room for advancement and pay is low
customer service representative (Former Employee) – Paragould, AR – June 12, 2014
Handling customer complaints through email department, typing replies, refunding or partially refunding for mistakes, handing out future discounts and trying to keep our customers. taking notes on florists, and their work, good or bad. Co-workers there were awesome to work with, management always helpful when you have a question. I loved the people, and the environment, but getting hired on full-time is hard to do. I just keep working all hours they give me, hoping to advance.