Teleperformance Employer Reviews

A typical day at work is behind a computer watching staffing. Learn more about running a call center and managing different metrics of a company. Co-workers are ok! Hardest part about my job is little opportunity for advancement. I enjoy working behind a PC.

processing calls for verizon fios members. Management support was very lacking

Taking calls for a third party vendor.I was on United Healthcare account enrolling customers into a drug plan.

A typical day at work would consist of me sitting in front of a computer screen for 8 hours and answering the phone. The thing I learn was not to let anyone get under your skin and to always be professional. This was the hardest part of the job for me at first because I took everything personally. Managers and co-workers were what made this job enjoyable.

 Handle incoming calls to resolve billing and general inquiries, while offering services and/or products that may benefit the customer.
 Provide above average customer service to DirecTV clients and potential clients to ensure customer satisfaction.
 Ensure accuracy when handling customer account information and exercise extreme confidentiality.
 – more... Research new products and services that may benefit an existing customer or attract a potential new customer. – less

employee is valued for who they are, what they think, and what they do.

A overall good company to work for. Nice work environment nice people, Customers are nice, great benefits

it was a fun job it challenged you every phone call. the only problem was the supervisor wouldnt help you if you had a problem you couldnt fix. also did not have a very good time clock system.

I enjoyed making my team members the best they could be. I coached, mentored, and helped develop them into the sales person they wanted to be

I started my day off at eleven a.m. taking inbound calls from customers about their cable bill questions and concerns. I learned how to have patience with very upset customers and being pleasant goes along way. Managment was ok. I really do not feel that there was anything hard about this job. The most enjoyable part of my job was when I really could – more... people or make them smile when they were having a bad day. – less

i worked from home for this job. but when you go in center there so much you can learn from your co-workers

Okay let's start with the fact that it took them 5 weeks to approve my shift change second they didn't even put it in the first time I had to remind them several times so it was almost a month if you count that. Then to top it off mangers don't know what's going on half the time and the tools are always broke my storc has been broke since I started. – more... Pay ha were underpaid this place is a joke – less

INVENTORY REPORTS
RATION CONTROL,
RECEIVING PRODUCE INTO DEFAC ON ARMY BASE

Hardest part of this job is the mixture of knowledge thats placed into a team setting. When in training; your trainer advises that out of the thirty thats in the room, five may only be there within six months; its not the greatest motivation. The training program is excellent but they don't prepare you for the constant call volume of back to back phone – more... calls, not having time to take a breath. Each call varies like all others from pleasant to being very down. If you don't have a strong background in customer service, dealing with these types of situations then this job isn't for you. The company expects great attendance and has high rewards for this. However if you have a family situation, health issue; they count it against you and your record, you will be immediately written up and be under review for missing the time for those occurrences.They've got a three strike rule if you make an error. Management is always changing, being let go, different leaders in place at different times. Teams are changed out every three weeks and a lot of people get different information and different directions. – less

a typical day at work was filled with numerous off the wall changes and procedures. supervisor gave little advice on how to meet overwheming demands. the hardest part of the job is being confronted with angry unfair customer but more importantly the lay off were daily every eventually gets fired for no reason.

Worst work experience of my life. The pay was bad the training did not teach you anything you needed to know to do your job (and it was 5 weeks!). Of the 21 that started training with us only 4 were left when I left after only 3 months. Now that says something about a company.

Poor place, poor hours, poor people that weren't happy to be there to begin with. Only thing I can say I learned is how to personally diagnose internet/phone issues. Other thing I learned is how little a management team can care about its employees.

MY CO-WOKERS AND SUPERVISOR ARE FUN TO WORK WITH BUT THIS IS NOT A "CAREER" PLACE TO WORK. THE PAY IS MINIMUM WAGE AND PAY RAISES ARE 25 CENTS PER YEAR. ALSO THERE IS FAVORITISM BEING SHOWED TOWARDS CERTAIN EMPLOYEES..THE CLIENT MY GROUP REPRESENTS (CPP NORTH AMERICA WHICH IS THE BIGGEST CLIENT AND THE COMPANY'S BIGGEST MONEY MAKER) ARE THE LEAST APPREICATED – more... AT TP. WE WORK THE HARDEST AND MAKE THE MONEY BUT WE ARE NOT SHOWN ANY APPRECIATION. ALSO IF THE CALL VOLUME IS LOW THEY WILL SEND YOU HOME EARLY AND YOU ONLY GET PAID FOR THE HOURS YOU WORK. IF YOU WERE SCHEDULED TO WORK 8 HOURS AND GET SENT HOME AFTER WORKING 2 HOURS YOU ARE ONLY PAID FOR 2 HOURS. – less

I loved this job, but it is not for everyone. One must have a tough interior to put up with the changes that occur at this establishment. AT&T changes what they want you to do every day, so adaptability is a must.

New skills learned, never a boring day, new experience added to the belt.