Teleperformance Employer Reviews

Aparte mais agradavél e as amizades que cinquaitamos ao decorrer do tempo dentro da empresa.

Attend the phone call for our costomer and soul his/her problem n explain about our new services. Data call rates. Internet browsing charges.

Teleperformance is very oriented to pleasing the companies that contract their services. Technical desk work has some fun elements such as pushing a button to refresh a satellite signal to someones DirecTV.
However, Teleperformance is a bit mis-managed in that we were required to convince even elderly customers to repair their own cable connections – more...  at the risk of their bodily injury, such as suggesting that they stand on chairs to do so. Many of us refused, realizing the legal ramifications of such pressurizing of the customer.
Although this may have been a mistranslation of the guidelines provided to Teleperformance, there were other worries including class action law suits for violations of breaks for their employees.

Overall, interesting work. And I got to sit down. Not bad if you don't mind being chained to a desk by a headset. – less

na teleperformance não tenho do que reclamar;tive colegas de trabalho legais,aprendi como tratar um cliente por telefone, ser empática,ter paciência .convivi com pessoas felizes por estarem na empresa outras nem tanto.A parte mais difícil do meu trabalho era atender um cliente que já entrava na linha gritando e te ofendendo por algum motivo,e a parte – more...  mais agradável era muitas vezes atender um cliente irritado e você conseguir reverter a situação e no final do atendimento ele sair rindo. – less

I would answer phones and place orders for customers and record it into the computer system. I would handle customer complaints and direct customers to the supervisor if I was unable to satisfy their needs. I learned how to deal with customers and how to use their computer system. The managers were nice and understanding and my co-workers were fun and – more...  entertaining. The hardest part of the job was dealing with customers that did not like to listen and to do it in a calm and positive manner. I overall enjoyed the job but it did get boring at times. – less

enjoy using problem solving skills on calls. didnt mind working the hours ( they constantly change)

Although being a technical support rep could be a bit challenging the environment was a nice work environment. Working as a team and assisting customers with computer issues.

horrible place to work. high turnover rate, poor management, horrible customers

• Properly greet customers on inbound calls and provide excellent customer service at all times
• Assist customer in selecting the right product on based on needs evaluation and qualification.
• Close sales by asking for orders always assuming the sale.
• Accurately process orders per guidelines and policies.
• Thrives as a team player in a fast-paced, – more...  high-energy, change-oriented environment.
• Enthusiastically promote and sell adobe products and services.
• Meet or exceed individual quotas, team sales goals and all performance metrics.
• Set effective follow up appointment with qualified prospects.
• Product Sales results in a fast-paced call center environment.
• Provide a first class experience to all customers.
• Performs other related duties and assignments as required and as assigned by supervisor or manager. – less

wouldn't work for this company though a learning experience.

I use to take inbound phone calls for directv
i learn that there are different types of customer services
i had some good,supportive co-workers
there was nothing really hard about the job
i really enjoy this job every day and every phone call was something new and it was different.

Typically, working in the student loan company campaign, you sit and answer calls about forms. The co-workers are great but the job is dull. Holidays can be tricky to confirm and the management can be hard to contact. Hours can be long and pay is minimum wage. Staff working for SLC directly get around £5k per year for doing the exact same thing. Have – more...  to work Saturdays, Sundays and Bank Holidays with no overtime. It's a job. It pays. It can be soulless. – less

This was one of the hardest experience i ever had but it taught me how to deal with other people who wants to be on top.

Most exhilarating part of my job responsibilities was being able to help my co-workers. I served as a subject matter expert. As such I handled many of the responsibilities of my supervisors from assisting customer service associates, deescalating calls, and providing knowledgeable answers to questions on all subjects.

The environment was a pretty cool place it had tv's stereo, ping pong tables, and a pool table and the people where awesome people to work with. But the management sucked and the train sucked. The only thing I didn't like about working there was the customer on the phone they would be very rude and crude and we had to deal and put up with being degraded – more...  on a daily basis. – less

Assisting sprint customer with techincal support and billing quesions have to pass surveys to gain extra pay

This too was contract. I had a great manger but the environment wasn't safe or healthy. With previous telecommunication experience, I was able to sustain quotas and take on/assignment more senior responsibilities.

A Call Center for technical support for Microsoft products such as BPOS. Always learning something new everyday.

Only good for college students looking for temporary employment

Inbound call center support assisstng customers with Wellcare of Florida and Georgia assisting customers with insurance benefits inquires and explanation of coverage as well as sending out insurance information. Assisted medical providers with verifying medical coverage, medical authorization also assisted with informtion regarding payments of services – more...  and claim submittals – less