Pros: Easy to qualify for their positions
Cons: No ownership of space, supervisors are neutral at best, hostile at worst.
Promised amount of pay? They cut it a little. Okay, maybe that's training pay, right? Nope, that's what you get through training and once you are live but they didn't finally tell us that until the Thursday before we went live on the phones, which btw, also took away our week of "nesting" or working with a seasoned agent to assist. Six weeks of comprehensive training? Well, we covered a lot but lacking access to many of the client's systems kept us locked out for the first 4 weeks of training and the last week was turned into our Go Live so not exactly organized. Promised "Excellent Benefits Package"? Is not recognized as health insurance by the government so good luck not getting the Tax Penalty for being uninsured. Turned out, it was nothing but supplemental/accident insurance, here's $XXX.XX to cover any medical/ dental/ vision expenses. All used up? Sucks to be you. Need help with your "insurance"? HR missed scheduled information meetings 4 times and impromptu meetings twice. HR also said, "Call the numbers on your information pamphlets. I don't actually take care of any of the insurance." Our great managers and supervisors? Not the most professional or caring. One of the last things the site director said to us as a group (also the ONLY time we met him)? "If you aren't happy with the job... leave. It's that simple." So much for the supportive, caring supervisory staff. The co-workers were ok but I didn't make it to Go Live. One last thing, we weren't to be allowed anything on our desks. ANYTHING.