Pros: bonuses, incentives, and working in teams
Cons: break scheduling, work schedule, no excuse was acceptable, employers did not have compassion in times of crisis and did not make employees feel appreciated
A typical day at work includes handling different customers all day. The main purpose of my position was to help customers maintain their accounts and offer new products and services on every call
I learned that every call is an opportunity to help someone and to make each person feel important by including them in every aspect of the job.
The management – more... needs much improvement. The upper manangement staff is not empathetic to staff but expect for employees to display those qualities at all times while they do not.
My co-workers were great. I met many people that I enjoyed working with and they made the days go by quickly.
The hardest part of the job was just keeping up with all company changes because things could change within the shift and if all tools were not used effectively then wrong information could be given.
The most enjoyable part of the job was the paycheck earned. I was happy to be making money for helping people. – less