If you don't take things personally, the job is very easy. The job requires very little technical knowledge and a bit of typing. If you can plug in a desktop computer, and hook up a TV, you can get a job.
The work environment is very pleasant. They provide plenty of training, which is an advantage over Unisys. When tested, if you remember the ticketing process, you can get through the tests without any further technical prowess.
The pay is not great and they don't provide insurance; other than that, it's an excellent job.