Teleperformance was great; if the client hadn't gone paranoid, I would still be there
Pros: the training staff, my teammates
Cons: the client
The summary says it all. I graduated #1 in my training class of 20 and went onto the production floor with a stack ranking of 95th out of 1400 agents. It was an excellent work environment and culture. However, because of a theft of equipment at a warehouse at a location unknown to me, an incident which occurred before I started working there, the client established security measures at the call center because approximately 60% of the stolen equipment was activated at this call center. Now, after swiping through the first security door, you went to your locker (which was provided free of charge, you provide your own lock) and emptied your pockets; all outerwear was also put in, women put their purses in also. This was mandatory, no exceptions. Next you had to now swipe through a second security door to get to the production floor BUT, not before a security guard passed a wand over you to make sure you weren't carrying anything not allowed e.g., cell phones, e-cigs, vaporizers, etc. At your desk, nothing was allowed to be left on the desk when you stepped away for breaks or meal, not even glasses. A security camera system was also installed although this, I thought was standard for call centers; this was the only one I had worked at that didn't have a system already in place so this was nothing out of the ordinary. The final straw that broke this and several other camels' backs was having security guards patrol the production floor and ask agents WHO HAD ALREADY SWIPED THROUGH 2 DOORS, EMPTIED THEIR POCKETS AND BEEN WANDED, to show their ID badges. I felt like a criminal working in a prison factory and as I stated before, I wasn't even working here when this theft took place. Not the kind of environment I call conducive to instilling loyalty to the client, not the call center, but the client.