Pros: weight room, lunch room, raffles to win things as big as a big screen tv for good behavior/good reviews, great trainers to learn job easly, good benifits, as much overtime as you want as long as you do not work more then 12 hours a day, telivisions to watch when you were not on a call that are able to be seen from your work station
Cons: short breaks, high call volumes, hard to get breaks sometimes
Teleperformance is a call center job that takes calls from AT&T, Google and Wells Fargo. I took calls for AT&T retail workers, fixing problems with phones, correcting bills, taking payments and transferring calls to other departments.
I learned how to run needed computer programs for the customer services needed, learned how to better multitask.
Management – more... was very resourceful and knew there jobs well and genuinely cared about your happiness in the workplace.
most of the co-workers were very easy to get along with except for a very small few.
The hardest part of the job was high call volumes, hard to get breaks in moments due to it. Calls had to be under 7 minutes and still had to make the customers happy and not rush them. (pretty much impossible to do in that time frame for most calls).
The best part of the job is when they did the raffles from tickets you could earn, you could win anything from a water bottle all the way up to electronics. Also it was very easy to make friends there because if you cannot find the answer for someone, you could ask the people close to you. – less