Telesis Corporation Employee Reviews in United States

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Typical Help Desk environment but relaxed
HELP DESK SPECIALIST II (Current Employee) –  Colorado Springs, COOctober 28, 2014
A typical day consists of fielding customer calls and emails and troubleshooting application issues over-the-phone or escalating tickets to tier 2 or tier 3 administrators, if necessary. Monitoring and working tickets submitted by customers via web ticketing system. Call-out to customers, regarding their web ticket, trouble and resolve the issue or escalate to the appropriate queue (Tier 2 or 3). Consistently maintain knowledge base by updating and adding solutions as appropriate. Keep in constant communication with the customer and database administrators, via email, phone or instant message, regarding any status changes or updates to the issue in question. Keep abreast of changes regarding supported applications or new applications introduced into the scope of support.
Pros
relaxed environment
Cons
no room for advancement, consistently increasing workload with no pay increase
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I'd skip this one
Customer Service Rep (Former Employee) –  Beltsville, MDDecember 17, 2013
As we all know, the point of a business is to make money. When that goal begins to blind you to the fact that these employees are the ones who got you where you are, a problem arises. While co-workers are a dream to work with, you become overwhelmed by the lack of compensation and "thank you" bonuses. The benfits offered are ok but I would turn down an offer from this company and find one that cares about the employees.
Pros
i can leave work at work
Cons
terrible pay/ bonuses (if any)
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Ok
Call Center Representative- NHTSA Contractor (Current Employee) –  Beltsville, MDAugust 13, 2014
•a typical day at work
•what you learned
•management
•your co-workers
•the hardest part of the job
•the most enjoyable part of the job
Pros
n/a
Cons
n/a
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Provide daily resolutions to customer requests/inquiries.
Helpdesk Analyst (Current Employee) –  beltsville mdSeptember 4, 2014
-Provide daily resolutions to customer requests/inquiries i.e. password resets, user id issues via phone or email correspondence.
-Maintain a high level of customer support through teamwork and communication of technical/procedural issues. Provide and resolve a wide range of application, hardware, configuration and other technical issues.
-Accurately and efficiently log end-user data into company custom database, SDE system. Assist in managing time-sensitive special projects assigned by supervisor.

-Maintain a high degree of proficiency in the features, functions, and uses of Microsoft Office, including Word, Outlook, Excel, Microsoft Windows XP, and Windows 7 as well as other applications.
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NHTSA was a good idea for the consumer
Customer Service Representative (Contractor) (Former Employee) –  Beltsville, MDNovember 28, 2012
I loved working for Telesis in the beginning until they hired young people who did not take the job as serious. They came in late, left early and took off.
Pros
fast day and a good product.
Cons
it seemed as if management did not care about the overall results of the mission.
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Fast paced call center for a Federal Government Agency
Customer Service Representative (Current Employee) –  Beltsville, MDApril 17, 2015
File vehicle safety complaints and provide recall information for vehicles, child safety seats and equipment. The working environment is nice and its very close to home.
Pros
Very close to home
Cons
Temporary Position
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Mismanaged Organization
Call Center Agent (Former Employee) –  Rockville, MdFebruary 8, 2015
I loved working for Telesis, however, short lived assignment, was laid off, I have excellent skills and degrees,they were more interested in hiring young inexperienced people who did not value the job as an experienced person would....
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Good Experience
Senior Technology Support Analyst- DHS-CBP (Current Employee) –  McLean, VAMay 23, 2014
Management is helpful and all the peers also well connected with others.
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Telesis Corp is a reasonable company to work for
On-Site Technical Program Manager (Former Employee) –  Beltsville, MDMay 25, 2014
Telesis Corp is an 8A status and woman owned company. It is a reasonable company with potential growing bigger.
Pros
the benefit packages is standard and resonable
Cons
leadership must be more open for suggestions
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Wonderful work environment
Customer Service Representative (Former Employee) –  Beltsville, MDAugust 4, 2012
I enjoyed working for this company. It was a great experience to learn how NHTSA operates. The best part of my job was to make sure that consumers got the results they were looking for by helping them to file complaints and receive assistance when needed.
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Wonderful place to work
Contractor of FDA (Current Employee) –  Beltsville, MDApril 23, 2014
My experience with Telesis has been very rewarding with my wonderful co-workers extremely fair boss.
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Overall rating

3.0
Based on 12 reviews
5 stars
4 stars
3 stars
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1 star

Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.0
Job Security/Advancement
2.5
Management
2.4
Culture
3.4

Telesis Corporation Reviews by Location