Pros: Great hours & great compensation
Cons: Some technical issues, and the benefits packages are not so great, because the client campaigns are short, so by the time you qualified for the insurance, the campaign was ended and Cobra is too expensive.
My experience was that of a new to call center employee, with the call center just being set up there were multiple problems with the communications and data bases; but now they seem to have those all worked out. Its a major task for a call center to get set up and service multiple companies with various types of need. I worked on the United Health Care account and also Turbo Tax Tech assisting. It took a lot of team work to get everything coordinated and working properly. I would have gladly stayed and worked but working in a large closed in room with about 200 people cause problems for my allergies. – more... I am highly allergic to perfumes and colognes and when you are closed in with that many people in one room there is no way to avoid having some serious reactions. That is why I generally seek employment in a business where contacts come and go; not where there are so many people in a closed space, or where I can just duck out if someone wearing perfume arrives.
Tele Tech works as a team environment and employees can assist one another or ask the Team Leader for help on issues that arise where the resolution is not readily apparent.
The hardest part of this job was sometimes to hear what a customer on the phone was asking for when they called in on cell phones with poor signals. In most cases you cannot call them back so you always feel disappointed if the call drops because you want to give that customer the resolution to their problem.
The best utility of the job was to know that you really helped people resolve their insurance or tax problems and made them happy; next to that was that all the people I worked with from many walks of life were good, friendly people, who were helpful and made good teammates. – less