Work-from Home is absolutely rewarding if you find your niche
Customer Account Specialist (Former Employee) – Englewood, CO/Virtual – February 16, 2018
A typical day at work is you log on 5-10 minutes before your shift begins to set up all your portals and resources. You may check your stats, emails, communications etc., Then your ready for work. If its busy, you may take calls non-stop. These calls may take anywhere from 0 minutes to hours (depending on the nature of the call). My particular assignment was doing customer service for a retail company. I did anything from trouble shooting a particular item to assist with purchases. My next assignment was working with cell phones. Primarily trouble shooting. In essence, I had to provide excellent customer service and know how to navigate the portal in order to be efficient all while being cognitive with time. I think this was the hardest part of the job, because you want to give the best service, but at the same time you want to be a one-stop deal for your customers too. Also, I wish the job was more competitive when it came to pay. Lastly, I needed to have a work-from-home job where I can stop-start work at my convenience. I had some instances where I had to take my kids to/from school or make important stops. I absolutely enjoyed the freedom of working from home- not having to go out in traffic or find something to wear for the next day or week.
no dress-code, no rush hour traffic, excellent for stay-at-home moms/dads
low pay, if you have small children it may be challenging, hours may not be flexible