TeleTech Employer Reviews

A typical day at work was answering phone calls from USAA members and helping them with their credit card problems or needs.

I HAVE LEARN HOW TO BE A BETTER PERSON AND BUILD MY SKILLS. I HAD A GREAT TEAM AND MANY PEOPLE THAT ASSIST YOU ON YOU EVRYDAY QUESTIONS.

The typical day is taking inbound calls for customer service as well as Account Maintenance. You deal with both irate and happy customers depending on your project. There are however several system issues that this company seems to refuse to resolve and so that they do not have to pay out of pocket for times your system has issues they will refuse accountability. – more... Tech support is not very helpful unless you just know nothing about technical issues yourself and just need general questions answered. Besides the tech support being oblivious and the company not being willing to upgrade to newer technology it is a great company as far as management, training, and offering scheduling flexibility. – less

A typical day I took 12-14 calls an hour. I provided service to customers that had questions or concerns about their banking accounts. The management provided support and motivation to each team member to provide world class customer service. Co-workers were part of a team. They were willing to provide help to the team member when needed. The hardest – more... part of the position was telling the customer that you were not able to give back that overdraft fee when the customer had overdrafted their account by accidence. The enjoyable part of the position was providing that information or refunds when possible to the customer was going through a hardship. – less

This company rewarded their employees all the time. It was fun and energetic and a great place to work. The management was fair and really listened to their employees.

Fast paced call center for client providing excellent customer service. Diversity in work atmosphere and learning to adapt to the ever changing demands of the job. The management staff for the most part was reliable and willing to assist in any way needed. The most difficult part of the job was being able to ensure that each customer was satisfied with – more... the outcome of the call, with not resolving each concern, but yet coming to a conclusion that is reasonable to the client while staying in the guidelines set by company standards. Working with this company the most enjoyable part was being able to walk away each day knowing that I was able to make a difference for someone whether it be the co-workers I had or the customers on the phone. – less

Some good people working there but there are problems with management and the inability to hold people accountable for not fulfilling their basic job functions.

typical day at work included going over a lot of information
learned how to process credit card payments
management was ok
co-workers were ok
hardest part of job N/A
enjoyable part N/A

Enjoyed the diversity, Teamwork sure does make a dream work.

A typical day was filled with high volume inbound calls and challenged you to come up with creative ways to recommend services and products to people.

Worst Company I've every worked for. I was hired as a Operations Manager Trainee.in the Philippines The customer gave me an broken project, poor mentorship and no tools to gauge my teamaa's performance. The client's run the company. As a MANAGEMENT TRAINEE when I did not kiss up to the client - the client not the company FIRED ME. No warning from Teletech's – more... Management and no mentoring to help me avoid failure. Disgraced, I had to collect my things and travel 10000 miles back to the US. Teletech Philippines Operations would never survive on the mainland US. The company would go bankrupt by paying EEOC fines alone. – less

A typical day would consist of taking orders during the holiday season where I would handle calls from the time my shift started until it ended. A great job because it is a work from home position. I learned how to navigate between windows & several different programs at once.

Taking inbound calls, helping customers go over bill inquiries. Basic customer service, taking payments, as well as activating phones etc.

Its not too bad. It's a Stable Job and it teaches you how to communicate with pretty much anyone. You learn financial skills and credit law.

I work from home so my only interaction is with management and co-workers is through chat or email. I love working from work home and this job has taught me patient. My typical day is assist Best Buy customers with billing issues- updating, making payments, and canceling services

Love the co-workers and would go back if asked. I have learned how to handle irate customers, assist with vehicle information and decision making. Management was awesome but could be unorganized at times. Hardest part of job was catching up on cases once being behind.

This is a great job for moms or people who need extra income. I enjoyed meeting new people and helping with their issues.

I have been working for Teletech since October, my typical day is logging in to my computer from home and answering calls. I really enjoy working for Teletech, this is my first time doing this kind of job , so I have a learned a lot for this company. My team leader is such a nice person and the couches are also very nice. All the co-workers are also – more... very nice people. I like talking to the cx and trying to help them as much as I can. I was hired as a temp and I am still a temp employee, so I am not sure when I will be laid off till next season. The only thing I do not like about this job is that the program has a lot of issues and it makes it hard to help the cx and I am a person that likes to help the cx but other than that I enjoy working for Teletech at home, I have gained tons of experience in this job field – less

I learned a lot on the job such as how to deal with people who are irate over the phone. I liked solving customer's issues and trying to make their day a whole lot easier

OK if you need a job . Answer inbound calls,I am in the fraud servicing department.