MSR (Current Employee) – Uniontown, PA – December 11, 2017
Not too bad of a place to work.They offer PTO and benefits.A typical day of work is taking calls, you get 2 15 mins. breaks and a half hour lunch. the hardest part of the job is dealing with the testy memebers
FRAUD SPECIALIST (Former Employee) – Greeley, CO – December 11, 2017
It is a great place to work if you can keep to yourself. As many call centers are their is a ton of drama. Management is normally the ones to start it and then get people in trouble for something they start.
Customer Service Representative (Current Employee) – Work at Home – December 10, 2017
Management is not great for this job. Not a great amount of training before going into a nesting period/practicing taking live calls. Pay is not at all what I was expecting. Pay was higher when I applied.
Customer Service (Former Employee) – Thornton, CO – December 10, 2017
Tele-tech was a company that outsourced for some of the major communication businesses throughout the nation. We offered customer service for anywhere from telephone companies to airlines to financial institutions.
Awesome opportunity working from comfort of my home
@Home Customer Service Representative (Former Employee) – Englewood, CO – December 8, 2017
I really enjoyed working for Teletech and having the opportunity to work from home. The customer service experience with the call center was very interesting, but sometimes challenging. Overall, it was an awesome opportunity.
flexible hours, flexible days off as long as you had someone to cover for you
No health care for part-time workers; low pay, not enough hours
I worked at teletech for Kaiser Permanente, it was great while it lasted. The Operations Manager was really understanding and overall a good person. The Team Leads I worked with were very knowledgeable and very concerned for their agents. However, what they didn't tell us in training is that after their "prime selling time" they were going to down-size and if your numbers in the ranking weren't sufficient, you got laid off.
Call Center Representative (Former Employee) – Orlando, FL – December 6, 2017
Worst place to work at they are soooo unprofessional and dont care about their employees Im high risk pregnancy and I brought in all my notes from my doctor and all my managers said they dont know what to do with it and my performance was held againgst me they are racist coaches full of attitude and doesnt like their job
Stressful due to the nature of the job but worth it because you got to help people in need.
Customer Service Representative (Former Employee) – Houston, TX – December 6, 2017
A typical day at work involved assisting victims of any applicable U.S disaster. I learned that to best serve people I needed to be informed so I took it upon myself to read the latest FEMA regulations regarding every disaster. Management styles varied because you could have a different manager on any given day. Most of my co-workers were helpful and friendly so it made the job more enjoyable. The hardest part of the job was to hear that some people had lost their homes and possesions and were in dire need of federal assistance. The most enjoyable part of the job was to be able to provide assistance and words of comfort to those going through a devastating time.
Inbound Customer Service (Former Employee) – Tempe, AZ – December 6, 2017
A typical day consisted of taking calls and referring callers to resources or providing info on health subjects. Management did not have career development process that favored all employees only their friends and family lots nepotism and favoritism in the workplace. Advancement to Tl positions are given to low QA scoring agents who then use their power to belittle others and speak wrong about employees and play favorites. Learning about various health topics made the job somewhat enjoyable but no workplace culture that anyone should learn is practiced. Hardest part of job is see the negativity, nepotism, and favoritism and TL and QA employees dating each other and management being okay with such workplace relations.
Property and Casulty Insurance Agent for USAA (Current Employee) – Springfield, MO – December 5, 2017
Emp. are treated like children at this job. All about "sucking up to rude customers". Secure workplace so no paper, pencils, books, etc. Give positive feedback but will always come up with something you can do better.