In this particular Out Bound Calling Center, team members are given a minimum metric goal which is 60 dials a day, 2 hours of talk time, and every month you are given a margin goal to hit in order to receive the stipulated amount of bonus per percentage goal. Corporate should have done a better job with training materials, provided functional program tools, and supplied a stable work environment. The better the opportunity the more money that can be made.
Management and team members did all they could to make this a fun work environment due to the reasonable expectation of hum drum of being on the phones all day. It was impossible to cling on to that by the end of day due to finding out that this gig was more temporary rather than permanent. Co-workers were great and made it feel like you were working with comfortable familiar environment.
The hardest part of this job was listening to all the lies coming out of people's mouths. When people's livelihood is being tampered with, tell the truth. Not only does it give good, solid hard working people with families time to secure another job but This way you can receive a good review when a job comes to an end.
No job security, did not do a proper pay out before lay off or after release, poor communication from upper management, has no idea what it takes to accomplish company loyalty, no consideration