TeleTech Employee Review

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Job security depended on NPS scores, not job performance.
Customer Service Representative (Former Employee) –  Ennis TXAugust 4, 2014
NPS surveys not geared to particular employ. They were geared towards product and company as a whole. Therefore, if customer were dissatisfied with price my NPS score reflected a poor number and were held against the CSR that was assisting.
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Direct Customer Service
Engagement Specialist (Former Employee) –  Jonesboro, ARNovember 22, 2017
It is a good place to work, if some of the kinks get out of the machine for employees to be properly trained. Some of the team leads are very helpful, when it comes to training. Some of them are not as helpful.
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ok place to work for a little extra money
Customer service agent (Former Employee) –  ColoradoNovember 22, 2017
The contract i was working on was for Bank of americia, and i like what I was doing, which was assisting customer's with there HSA- FSA- HDLP, FASA, accounts. they had with BOA.

Customer would call in, asked questions about there account.
like as to why their claim did not go through, or needed help submitting a claim, or forgot their passwords, what ever issues they had with there accounts, my job was to assit.
The most enjoyable part of the job for me is when i resolved my customers issues, and they was so thankful.
Pros
It was a easy job
Cons
low pay
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Overall rating

3.6
Based on 4,635 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.4
Job Security/Advancement
3.2
Management
3.3
Culture
3.5