Pros: 401k, health benefits, free fitbit, (5/21/2015) $250 sign on bonus when you say you were referred by a current employee, VTO (voluntary time off), PTO (paid time off), pay for holidays (even if you don't work on them)
Cons: Stats rely on average handle time, member surveys, and QA assessments
Q: What is a typical day like?
A: On a typical day, you will receive calls from some of the most easy-going people you will ever experience in a call center work environment. You may also have to deal with people who are dealing with issues that do not have anything to do with you, but that will affect people's attitudes towards you.
Q: What have you learned?
A: This job isn't about you and that's OK. Your team lead will work with you if you have extenuating circumstances, and you have benefits that help with medical issues and life insurance. A 401 k is also available for Part time and full time, but remember, at the end of the day you are here because you want to help people.
A: The managers I have had and dealt with, at least on the security side of things, are amazing. They are incredibly understanding and the only reason they really get upset is because their stats rely on your performance. If you show up and are sincere, you'll be fine.
A: Depends on what your group of friends looks like. The best part about the people who work here, they're diverse. Sure, people are people, you may run into someone you don't like, but it's easy to find people you can confide in. They work hard, they learn from you and you from them.
Q: The hardest part of the job
A: When someone calls you and tells you their significant other has died, when someone calls you and tells you their significant other ran off with someone else and took all of their money and they need to feed their children, when someone calls and tells you the have – more... been diagnosed with PTSD, when someone calls and explains it is nice to have someone to talk to because their children don't talk to them anymore. People are people, we just want to be heard and understood. Sometimes it's hard to understand.
Q: The most enjoyable part of the job
A: Knowing that what you do on a day to day basis is bigger than just bagging groceries, or getting yelled at about a phone. At the end of the day you are protecting the people who make this country a safer place. – less