Team Lead (Former Employee) – Enfield, CT – May 2, 2014
Assisted with interviews and the hiring of team members. Responsible for the development of team including on the job training, motivation, and coaching to reinforce required skills. At this job I learned that cable TV is very important to many people....sometimes too important. All my co-workers were great. The hardest part of the job was when they outsourced the Enfield, CT office to Mexico. The most enjoyable thing the job was being able to help my employees(co-workers) grow and believe in themselves.
Escalation Specialist (Former Employee) – Niagara Falls, NY – August 23, 2016
team oriented environment. excellent training and staff members. inbound call center with plenty of work for everyone. call amounts varied from day to day, some days are more busy then others as well as holidays.
Customer Service Representative (Former Employee) – Morgantown, WV – August 22, 2016
I enjoyed my job for the most part. I worked 10s so I only worked 4 days a week. I didn't like how hard it was to get a day off they you may need for a doctor's appointment. An if you had to miss a day for an emergency or anything definitely is looked down upon as well.
Customer Service Representative (Current Employee) – Springfield, MO – August 21, 2016
If you are looking to advance this is not the place to go. IT can be good if you are in school and need a job but other than that they get your hopes up and then lie to you. The calls are easy and people are easy to get along with.
Member Service Representative in Deposit Servicing (Former Employee) – Greeley, CO – August 20, 2016
it's customer care position for big companies, handling secure information and assisting customers, if you like talking to people and helping people from the time you get there until the time that you leave this is the place for you.
Hyundai Customer Service (Former Employee) – Tempe, AZ – August 20, 2016
Typical day was answering inbound calls from Hyundai customers. The job was really easy co workers were very helpful in making sure everyone was up to date on policy changes. Management was horrible any reason to get you in trouble to put you in disciplinary action for 30 days. Felt like management and supervisors were just knit picking at anything to write you up. Overall loved the job management needed much improvement.
Easy job, nice co workers, clean work environment decent pay and benefits.
Management quick to get you in trouble for any reason job security always worrying.
Customer Service Representative (Former Employee) – Englewood, CO – August 16, 2016
teletech provided flexible work times for to balance work and my life with my children.Trainers were awesome, they made sure you understood what was needed, co workers were awesome. Aslo resources if you needed help on call was always there.
Customer Service Full Time Seasonal Position (Former Employee) – Remote – August 15, 2016
I worked a seasonal position and every week they changed my supervisor to whom my team reported. Sometimes, the new supervisor didn't know they were newly assigned to us. If a call kept you past your scheduled work ending time or if you had technical issues and were told to call back (even on your day off) your time card was changed without your knowledge and you were not paid for that extra time. Lawsuit was just recently won by employees to be compensated for time deleted from their time cards. Hopefully, they learned their lesson. Also, tremendous amount of down time with technical issues involving remote agents and system compatibility of which they did not pay you for that down time.
Great team members
Disorganized, Lots of Technical Issue Unpaid Downtime, Hours worked did not always meet Hours paid for.
Tier 1 Agent (Current Employee) – Phoenix, AZ – August 15, 2016
Not a enjoyable place to work at. Teletech does not seem to care bout employee health and home life . Teletech does not accept doctors notes so if your in a car accident and admitted in hospital after 3 rd day your probably going to be terminated. The team Leads and ops managers walk around with pants sagging very unprofessional. Favoritism is huge part of Teletech, if you complain you will never be promoted. They tell you there is no sales when they hire you and there is, they are more about numbers than anything else. Would not recommend working for them.
Customer Service Representative (Current Employee) – Lorain, OH – August 12, 2016
This job was really a great stepping stone. The fact that I was working in Project Nissan was one of the most amazing experiences. I have learned so much about the automotive industry and how much culture the automotive industry has on peoples daily lives.
Working behind the scenes with corporate and learning how a company sustains in a multi-billion dollar COMPETITIVE industry is a site. To be able to hear how Consumers feel about a brand, new ideas, and criticism to help continue to push out a great product has been an amazing learning experience.
This job was one of the most painless jobs you can have if you 1) Come to work on time, 2) Complete your job assignments, 3) Learn the product, so you can help others
Management likes to keep the enviornment relaxed.
Negative is that you have a salary cap after 2 years of being there. At that point you need a management position to get more pay. They have bonus checks for Top Tier Performers but Teletech cut the bonus by 2%. 2% is a lot especially when you get the bonus check often. :)
Census Interviewer (Former Employee) – Stockton, CA – August 12, 2016
It was a challenging job with good pay, great place to work, great people, enjoyed being able to help the elderly. i learned new things, got more experience in customer service, i grew a lot at Teletech ended being a licensed agent, maintained 100% quality scores, handled english and spanish calls
Customer Service Tier II (Former Employee) – Phoenix, AZ – August 9, 2016
Expectations constantly changing, performance review metrics constantly changing, corporate not focused, does not support diversity, utilize career pathing but do not tell you upfront, medium-high staff turnover, minimal benefits, poor training,
The management is great. I do get a lot of feedback on what I do, whether it be positive or negative. The coachings are also well off. The enjoyable part of working there is that everyone seems to be nice, and it is an overall good enviroment.
Student Helpdesk Technician (Former Employee) – VA – August 8, 2016
Provide first level contact and problem resolution for all users with software, hardware and application problems Develop troubleshooting skills by using investigative methods and using help desk tools Assist with password reset and log in problems. Escalate advanced problems to technicians